Search Results

Work with us

December roundup: What does it take to bring technology to market?

By Daylin Mantyka december2013064

Even though we took our usual holiday break in December, we still covered a lot of ground on the blog throughout the month. Leading the pack was a well-received piece by our resident neuromarker, Bob Bailly, followed by a to-the-point post on improving your presentation skills in the new year.

In case you missed any of it, here is a handy recap of our posts, as ranked by the enthusiasm of our readers:

December 11: Would you kill the Fat Man?, by Bob Bailly

December 18: Five keys to your presentation success in 2014, by Anil Dilawri

Read More

Posted in:

PR, marketing and the clean slate of a new year

By Leo Valiquetteclean-slate

Happy New Year.

The holidays are behind us and it’s time to get back to the grindstone. But while routines are a good thing, slipping back into poor habits, biases, and preconceptions that limit our professional success are not. Consider this a time to wipe the slate clean and make a fresh start.

I personally don’t care to make resolutions. Instead, I look back and consider what lessons I learned over the past year and how I can apply these in a positive way to my life and work over the next 12 months.

So in the spirit of a new year, here are some thoughts to guide founders, executives, and managers of any growing concern as they work to bring their technology to market and earn their time in the spotlight.

Read More

Posted in:

Lessons in customer service from Kijiji and Co.

By Leo Valiquetteonlineclassifiedads

Fish tanks, fishing boats and Fisher Price toys for the baby’s crib. Even jobs as sushi chefs. There’s no shortage to what you can find on Kijiji, Used Ottawa, Craigslist and the like.

Who needs old newsprint classifieds when you can self-publish, self-promote and engage directly with the marketplace for free? (Sorry, newspapers).

But, boy, does buying and selling through these sites teach you a lot about human nature.

We regularly comment, even rant, about customer service on this blog, out of the unwavering belief that superior customer service is the only truly sustainable competitive advantage available to most companies.

And of course, who among us doesn’t like to complain about the quality, or lack thereof, of the service we receive from a vendor of products and services? But the online classifieds prove that we often fail the customer service test ourselves when the shoe is on the other foot.

So here are my tips on how not to treat your customers, drawn from a variety of teeth-grinding experiences trying to secure a deal through the online classifieds:

Read More

Posted in:

Great articles roundup: Public relations, growth, social media, tech trends & customer service

By Daylin Mantyka link

Friday has rolled around yet again, which means we’ve compiled a short list of the top articles we read and loved over the week. Grabbing our attention were posts from Spin Sucks, Fast Company, Social Samosa, memeburn and velocity.

Why newswire services don’t work (and when they do)

In this article, Kate Finley questions the value of newswire services. She states  they may be useful in some limited circumstances but mostly she is finding little value for her clients. Most of all, she says, newswires are not earned media. What do you think: Are newswire services worth their effort in this day and age?

What not to do when growing your company, from a CEO who’s done just that

Les  Kollegian is the CEO of an award-winning communications agency and has had his share of ups and downs. In this article, he recounts five pitfalls he experienced during the growth of his company and then provides insight on how to avoid them. One of the five lessons learned was, “Don’t rush the hiring process.”

Read More

Posted in:

What’s in a name?

By Leo Valiquettehello-my-name-is1

A company name that is a mashup of the founders’ initials. A company name drawn from the item the first business plan was sketched upon, or where the founder was enjoying a cocktail when they struck upon the idea. Even names arbitrarily plucked out of thin air without any intention of there being any kind of profound or clever meaning.

I’ve seen it all with over 13 years as a business journalist and marketing and PR consultant. A company’s name is not the company’s brand, but the two do enjoy a symbiotic relationship. A name is a point of reference, an introduction, which may or may not make a direct reference to what the company does.

But a name alone does not sell products, win customers or grow market share. These things are accomplished through the hustle of the team members, how they treat their customers, how they research the market to understand to whom, and in what form, their product or service delivers value, and how they execute on that intelligence.

Read More

Posted in:

Page 1 of 52123...10...Last »

Join us

Events We're Attending:

  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description