We Bring Technology to Market.

Work with us

Driving social media policy: how to avoid a PR disaster like Chrysler’s

By Linda Forrest

Last week, Chrysler experienced a PR crisis when a Tweeter at its social media agency posted a Tweet that not only used an expletive, but was completely off-brand. From a marketing perspective, this came at a very bad time for the company, which had made a splash with its “Imported from Detroit” campaign launched at the SuperBowl. The company issued the requisite apology, which it later explained in more depth. The employee was fired from the agency, and the agency lost Chrysler’s business.

Read More

Recent Comments

  • Final Fling in the news and media : [...] 10: Canadian marketing experts blog on Fling taking on the ultimate marketing [...]

  • The best of the web | How to Be Creative (and Why it’s Necessary) : [...] Moran recently likened the current state of content marketing to the early state of radio. Anyone with access to the tools could claim expertise in radio, but as it evolved, it was apparent [...]

  • Francis Moran : Glad you liked the piece, Paul. I don't think you've ever been a client, so you are not directly referenced in any of my examples. But these shortcomings are common afflictions among marketing companies, so the shoe probably fits. :) As for your question about the Ottawa tech community being more marketing savvy? Yes, I believe it is.

Join us

Events We're Attending:

  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description