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Great articles roundup: Social media strategy, product differentiation, investor questions, Canadian startup ecosystem

By Daylin Mantyka

As a regular feature, we provide our readers with a roundup of some of the best articles we have read in the past week. On the podium this week are Marketing Tech Blog, Duct Tape Marketing, Ventureburn and StartupNorth.

Better ingredients. Better pizza. Better social strategy

Pizza Hut misses an opportunity to address its customer complaints using social media and as a result, puts a bad taste in Douglas Karr’s mouth. This short case study compares two companies, Pizza Hut and Papa John’s, and illustrates why one succeeds over the other.

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Great articles roundup: Leaky buckets, evil marketing, midnight tokers, affording business and social media fragmentation

By Alexandra Reid

As a regular feature, we provide our readers with a roundup of some of the best articles we have read in the past week. On the podium this week are Gabriel Weinberg, Mark Evans, David Crow, Amber Naslund, and James Carson.

Leaky bucket vs power law problems

Gabriel Weinberg offers a great analogy for the kinds of problems startups can face. Is your startup addressing a leaky bucket or a power law problem?

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Great articles roundup: Data hype, content marketing, startup lessons, buyer behaviour, social media, guest blogging, and target audiences

By Alexandra Reid

As a regular feature, we provide our readers with a roundup of some of the best articles we have read in the past week. On the podium this week are Social Media Explorer, TopRank, Financial Post, Forrester, Forbes, Copyblogger, and Startup North.

How data hype is destroying your social media ROI

We are all looking for the latest nugget of data that will help us optimize our social media strategies for success. Every time we see a post with an infographic about the best time to tweet or what social networks our audience is using we get excited thinking it’s just the right information to help us take our social media strategy to the next level. That’s why you see so many status updates hyping the data because it’s finally the answer we’ve been looking for … or is it?

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Social media etiquette for businesses

By Alexandra Reid

It is commonplace to see businesses participating on social media, but many are failing to achieve the delicate balance between self-promotion and providing value.

Worse, businesses are misunderstanding what promotion on social media entails. They’re shouting at their audiences while failing to provide any reason for them to listen.

Imagine walking into a cocktail party and, without listening for even a moment to the various conversations taking place, shouting at the top of your lungs about your latest company promotion to no one in particular. If it’s an exceptionally valuable deal like, “We’re giving away free Macbook Pros tomorrow at noon,” you might get some attention because the guests will quickly recognize how it benefits them. However, your less-than-charming approach will not leave the most positive and lasting impression about yourself or your company.

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Managing client expectations throughout an outsourced social media marketing program

By Alexandra Reid

Demonstrating a marketing program’s success is key to maintaining a happy client. Do good work and prove how it contributed to the client’s goals – seems like a simple enough equation. But managing client expectations throughout a social media marketing program can be tricky. This is because these programs typically require a huge amount of small work spread out over a long period of time and over a large number of channels. It can be tough to maintain the faith at the outset of a program while communities are still being developed. Without a strategy and regular communication, it will be challenging to convince your client to see past the masses of tweets and status updates and understand that all of your wee daily efforts add up and support larger goals that will provide a return on investment.

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Recent Comments

  • 5 Ways to Engage With Your Brand Voice - icuc.social : [...] “A strong company voice on social media should emphasize the company’s values, objectives and key differentiators that set it apart from its competitors. These can be expressed in the tone of the communication and the content that is shared with community members and the target audience.The best social media voices are communal, grammatical, dialectical, authentic, original, contextual, relevant, timely, persistent, responsive, helpful, generous and more informal. A company’s social media voice should only be changed if absolutely necessary and should maintain all of these qualities. Any change should be preceded by lots of information explaining the change to community members to ensure they know it is deliberate and that the company isn’t suffering from some form of instability, which jeopardizes relationships.” [@TechAlly, Francis Moran & Associates – via Francis Moran & Associates] [...]

  • Stephen Murray : Interesting article. I am close to finishing a book titled "Davis and Goliath - One Inventor's Struggle with the Mismanagement and Theft of Intellectual Property." Davis in my book is W.R. Davis Engineering. "Goliath" is the Canadian Department of National Defence. The intellectual property is an infrared signature suppression system to protect warships and tactical aircraft from being targetted by heat seeking missiles. I was a public servant co-inventor in this story. As was the case in the biblical story "David and Goliath," Davis did indeed slay Goliath. Davis is wealthy today. The inventors and the Crown got nothing. But the Crown's negligent acts were to blame for most of outcome. Everything that could have gone wrong in the story did go wrong. My book may interest you. Hope to have it published by year end.

  • Dan Rather’s Words of Wisdom for the PR profession | Return On Reputation : [...] that you are serving a higher purpose than just serving your clients – you are serving public interest and our nation’s [...]

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