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New OCRI CEO shares his vision: Conclusion

By Francis Moran and Leo Valiquette

In Part 1 we spoke with Bruce Lazenby, who is less than three months into his new job as president and CEO of OCRI. These days, the only constant is change as the organization works to remake a tarnished image under new leadership, with the support of a mayor whose election platform focused heavily on boosting economic development throughout the region.

Lazenby acknowledged how OCRI has fallen short in terms of serving the needs of young entrepreneurs, the need to better work with this group, and how it must engage with the broader community. We spoke about a new culture of collaboration with other stakeholders across the city, such as the universities and privately run business incubators, and the long overdue launch of Ottawa’s first accelerator centre.

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New OCRI CEO shares his vision: Part 1

By Francis Moran and Leo Valiquette

It’s fairly safe to say that I struck a loud chord with my post of a few weeks ago that took Ottawa’s major economic development agency to task for preferring cheerleading from the sidelines to playmaking that would actually move the ball down the field. It wasn’t quite the best-read post of all time; it ran on American Thanksgiving, a day that saw our blog lose most of our south-of-the-border readers who typically account for about one-third of our daily visitors. But it did garner one of the highest PostRank scores of all time, a yardstick that measures levels of engagement — comments, tweets and the like — around posts. With the exception of comments from the new OCRI CEO and from the head of OCRI’s marketing agency of record — neither of whom is exactly what you might call a dispassionate observer — every comment, tweet and other reaction I received applauded my characterisation and concurred with it. Some went even further with my analogy, with, for example, one widely involved local angel investor telling me yesterday that far from simply standing on the sidelines cheering, OCRI has often stepped onto the field to take the ball away and out of play from entrepreneurs and others who are trying to score real goals for the technology sector in this community.

In a long telephone chat the day after my post ran, new OCRI CEO Bruce Lazenby didn’t argue with much of what I had written. Indeed, he told me, in the two weeks between the time he knew he was taking on the job and the time it was publicly announced, he conducted what he called some “mystery shopping,” asking people far and wide in the community what they thought of OCRI. “You must have been just appalled by what you heard,” I said, and he didn’t disagree. Nor did he disagree with my statement that OCRI was “a terribly tarnished brand.”

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Recent Comments

  • Final Fling in the news and media : [...] 10: Canadian marketing experts blog on Fling taking on the ultimate marketing [...]

  • The best of the web | How to Be Creative (and Why it’s Necessary) : [...] Moran recently likened the current state of content marketing to the early state of radio. Anyone with access to the tools could claim expertise in radio, but as it evolved, it was apparent [...]

  • Francis Moran : Glad you liked the piece, Paul. I don't think you've ever been a client, so you are not directly referenced in any of my examples. But these shortcomings are common afflictions among marketing companies, so the shoe probably fits. :) As for your question about the Ottawa tech community being more marketing savvy? Yes, I believe it is.

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