Random thoughts

Have you got the write stuff?

By Linda Forrestwriting 300x202 Have you got the write stuff?

To be an effective modern marketer, one must be an adept communicator. In the modern world, one where electronic communications are at the fore of our personal and professional lives, that includes a lot of written communication. With the rise of social media, users have many more opportunities to write, whether it’s in 140-character bursts on Twitter or lengthy missives on a blog. While some bemoan that the space constraints of text messages or Tweets are ruining the English language, and dooming younger generations to being unable to string words together in a cohesive fashion, others disagree; the jury remains out on the matter.

Given the increased frequency with which modern communicators must pick up their digital pens and turn out prose, how can they keep their proverbial saws sharp? To what resources can they turn to improve their vocabularies, and improve their writing abilities?

Enrich your word power

While I was growing up, my family subscribed to Readers Digest. In it, there was a monthly feature called “Enrich your word power” that gave a list of 20 words and then multiple definitions, with the reader meant to choose the correct one. I learned many a new word from that feature and continue to learn new words daily, thanks to my subscription to Dictionary.com’s Word of the Day email. Merriam-Webster does one too. Sometimes the words are quite common, while other times the words are obscure and unlikely to be useful in your daily goings on, but expanding one’s vocabulary is always a good thing.

Practice your craft

It’s said that anyone who does something for 10,000 hours is an expert at that particular skill. Practice, it is said, makes perfect. How do you get to Carnegie Hall? Practice. To that end, writers can and should engage in writing as much as possible. Write for professional purposes, write for fun, write your mom! The more you write, the better you’ll be. Daily Writing Tips is an excellent daily email that offers, well, writing tips. It’s free to subscribe, and it’s informative and often times entertaining.

There are myriad exercises that you can do to hone your craft, such as these recommended recently on PR Daily.

Look it up

Everyone needs an editor, but the first editor you seek should be yourself. There are references galore in both dead tree and digital formats: dictionaries, the thesaurus, synonym finders, spell and grammar check within applications themselves, Grammar Girl, style guides or stylebooks from AP, Chicago Manual of Style… if you are unsure, look it up. Once you’ve completed your draft, check it for errors before sending it on to your editor.

Read. A lot.

Whether it’s online or magazines or books, the best way to become a better writer is to read writing by great writers. Read for leisure, read for work… As a voracious reader myself, I can’t imagine not filling my time reading as much as I can. I derive such pleasure from a well-written book, and experience such a blood-pressure spike when I spot an error in a book. I’d like to think that my constant absorption of others’ writing influences my own.

I’d love to hear from our readers what other tips they have for honing their writing craft.

Image: Creative Writing

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Happy holidays

happy holidays webcopy2 300x180 Happy holidays As is usually the case at this time of year, we will be taking a well-earned rest between Christmas and New Year’s Day. We’d like to take this opportunity to wish happy holidays and the very best for 2012 to all of our readers, our clients and our friends in the technology communities in which we work.

Merry Christmas, and best wishes for 2012

DSC 1327 small 300x199 Merry Christmas, and best wishes for 2012By Francis Moran

As is often the case at this time of year, I am reminded of the tiny mission church pictured here. It is located in Roma, a rural village in Lesotho, a tiny country in southern Africa. Besides being the gateway to Lesotho’s majestic mountainous highlands, Roma is also home to both a long-standing Roman Catholic mission and the country’s national university.

And it’s where my family and I celebrated Christmas in 1968.

Less than two months earlier, we had landed in Lesotho, which would be our home for the next four years. We were living in a grotty little hotel in the capital city of Maseru while waiting for a house and so for Christmas that first year, we went to Roma, about an hour’s drive away, to spend the holiday with an aunt who was both a missionary nun and a professor of physics at the university.

As was the case in 1968, this little mission church will be packed to the rafters on Christmas Eve as hundreds of people in this predominately Catholic country celebrate one of that religion’s most holy days. Afterwards, they will gather in the church hall where tables groaning under the weight of food prepared by the nuns for weeks in advance will disappear in no time at all into carrying bags to be brought home to supplement what otherwise would be, for most, a sparse Christmas dinner.

The church was unchanged from what I remembered from my childhood more than 40 years ago, to what I found when I was in Roma just over a year ago and took this picture.

The same can’t be said for Roma or for the rest of Lesotho, with the most critical change over the past decades being the impact on this small country of the global HIV-AIDS epidemic. Lesotho has the unfortunate distinction of having one of the highest rates of HIV infection in the world. One result is that a brutal swath has been cut through an entire generation, leaving families of children to raise themselves or to be raised by aging grandmothers.

Those who follow this blog know that for more than five years now, we have been enthusiastic supporters of Help Lesotho, an Ottawa-based charity that works with orphans, at-risk youth and grandmothers through grassroots, community-based programs that are building a foundation for long-term and sustainable change. As we have for the past five years, we will be making a donation to Help Lesotho in lieu of sending cards or gift baskets to our clients, suppliers and friends.

As is also usually the case at this time of year, we will not be at work between Christmas and New Year’s Day. We will have posts up tomorrow and Friday but our blog will also take a holiday next week. I’d like to take this opportunity to wish a very merry Christmas and the very best of 2012 to all our readers, our clients and our friends in the technology communities in which we work.

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PR frights and hauntings

By Linda Forrestedvard munch the scream PR frights and hauntings

In honour of Halloween, this post is a round-up of the frightful ways that PR can scare away prospects and editors and how bad PR haunts those who neglect to adhere to best practices. Boo!

Frightfully bad PR practices

Last month, I wrote a whole post about bad publicity, but it’s worth scaring you silly again with the key points. At this very moment, there are PR practitioners who can’t write, can’t pitch, who are selling short your opportunity to tell your story, offering all strategy with no implementation or implementing a spray-and-pray program without any strategy to back it up. Frightening, isn’t it?

As a PR practitioner, nothing is scarier than reading about shoddy practitioners bilking clients with often significant fees, lessening, I might add, the esteem of our profession as a whole in the eyes of our future prospects. Reading stories about PR people harassing, disrespecting, bullying or otherwise giving people like us a bad name jeopardizes our ability to do our job. You sure don’t want to be the next PR person to call a reporter who has just had a bad experience with another practitioner; regardless of your approach, there’s a good chance your pitch will fall on deaf, if not disgruntled, ears.

There is no shortage of tech PR horror stories. TechCrunch is rife with them. From the headline from earlier this year, “Seriously, Timothy Johnson, Your Idea of How to do PR for Clients is a Joke,” which says it all, to “Anatomy of a PR Spin (aka How to Lie Like a Pro), this site proves that angering the side which has the attention of the marketplace’s ears and eyes is a dangerous game to play. Perhaps the most famous altercation between the PR industry and the technology media was Wired editor-in-chief Chris Anderson’s banning of a very long, very public list of PR practitioners who he accused (and probably rightly so) of sending useless and inappropriate emails his way. Huge amounts of digital ink were spilled in the debate back and forth as to whether his actions were warranted and appropriate, but as he later said, “I did this after years of abuse.” Everyone has their breaking point, and he had reached his.

How bad PR can haunt its perpetrators and victims

In my last post, I ended on the note that “while today’s newspaper is tomorrow’s bird-cage lining, things written online live forever.” Because of this fact, bad PR practitioners have nowhere to hide — inclusion on Chris Anderson’s list, for example, is irrevocable. Take for example, Gawker’s ongoing hate-on for Ronn Torossian. It’s safe to assume that Timothy Johnson will never place a story with TechCrunch again. Perhaps it’s time for a career change? If an individual has conducted themselves in a less than professional fashion, they have the option of turning their lives around, switching careers and trying to move on. But when a company commits a PR atrocity, it can be haunted for years to come. Example: when I say British Petroleum, what comes to mind?

There’s a whole cottage industry of websites devoted to outing companies that flub PR and practitioners who give PR a bad name. Scary stuff.

You need look no further than your nearest search engine if you want to read hair raising, terrifying tales of PR gone wrong.

Happy Halloween!

Image: TechTown

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This is your brain … this is your brain on technology: Part II

This is the next contribution to this blog by Associate Bob Bailly, a Calgary-based neuro-marketing practitioner.

144 digital native2 300x167 This is your brain … this is your brain on technology: Part IIBy Bob Bailly

In my last post we looked at research that suggests there may be a darker side to our growing reliance on technology. The brain development of our “digital natives” may even be negatively affected by continued exposure and use of video and computer applications. But is this truly the case?

Barbara Arrowsmith Young struggled with dyslexia while growing up and had difficulties with problem solving and visual and auditory memory. Finding connections between things, such as the relationship between the big hand and the little hand on a clock, was impossible. However, she also had areas of brilliance. Tests done later in life proved that her auditory and visual memory was in the 99th percentile and her frontal lobes were exceptionally developed, giving her a driven, dogged quality. She learned enough tricks to compensate for her difficulties and went on to study psychology in university.

It was there that she came across the brain maps created early in the 20th century by Alexander Luria from his work with soldiers who had suffered head wounds. Using these maps, she identified a number of unique learning dysfunctions and the brain regions that control them, and developed a theory that a person can transform weak areas of the brain through repetitive and targeted cognitive exercises – no different than an athlete exercising specific muscles to improve their physical performance. While she was looking for explanations for her own behaviour, her work resulted in the creation of the Arrowsmith School, a small Toronto private school that has been treating kids with learning disabilities for three decades.

Today, this notion of brain plasticity – of which she is pioneer – is established in neuroscience. With her body of experience and documented success, schools throughout Canada and the U.S. have adopted her methods. A report commissioned in 2003 by Toronto’s Catholic District School Board found that Arrowsmith students’ rate of learning on specific tasks such as math and reading comprehension increased by 1.5 to three times using her techniques.

Strengthening learning capacities or promoting Attention Deficit Disorder?

But Young has noticed a new development. More and more, she is seeing young people who are struggling with thinking, problem solving and general task completion. In Part I, we looked at research that suggests the brains of “digital natives” are being rewired by their use of technology, and not always for good. What Young is seeing appears to correspond with the growing use of technology and social media among young people.

“It looks like attention deficit order,” she says. “The person has a job or a task and they start doing it but they can’t stay oriented to it. They get distracted and they can’t get reoriented. When I started using the programs, I really didn’t see a lot of this. I would say now, 50 percent of students walking through the door have difficulty in that area.”

The kids also experienced trouble with non-verbal thinking skills, for instance having difficulty reading facial expressions and body language – skills essential for social situations of any kind.

As these skills are both related to areas of the prefrontal cortex, when a person has a deficit there, it’s hard to participate in the world, because this is the area of the brain where Young says our “mental initiative” comes from – our drive to go out and explore the world.

While her students face more extreme problems than the average teenager, her observations provide some additional validity to Gary Small’s research (see Part I).

“Perhaps not since early man first discovered how to use a tool has the human brain been affected so quickly and so dramatically,” he writes in iBrain: Surviving the Technological Alteration of the Human Mind. And this unprecedented rate of change is likely creating what he calls a “brain gap” between young and old that is occurring over a single generation.

Is rewiring our brains good or bad?

If too much technology is indeed getting in the way of “normal” brain development, is this necessarily a bad thing?

In Growing Up Digital, How the Net Generation is Changing Your World, author Don Tapscott calculates that based upon current usage of digital and video sensory information (estimated to be 8.5 hours per day for young people), an average teenager will have spent more than 20,000 hours on the Web and over 10,000 hours playing video games, which he believes will rewire their brains for speed and multi-tasking, developing new ways of finding, synthesizing and communicating information and providing them with “a giant opportunity.” Tapscott writes, this is “an opportunity to fulfill their intellectual potential and be the smartest generation ever.”

A final thought

I’m not sure of the source, but the gist of the argument goes like this: Is it the computer giving us Attention Deficit Disorder (ADD) or is it more about speed and multiple lines of access? Maybe it looks like ADD because there is so much more to do to stay on top of the game.

Are we gaining or losing? If we don’t have to memorize a phone number or read a book for the information we are seeking, aren’t we freeing the brain up for other more important tasks? This is the question Dr. Michael Merzenich, another international expert in brain plasticity, pondered as he considered someone spending lots of time doing online activities – what is he/she not doing? “What are the cognitive tasks we’re ignoring?” he asks, “And what are the consequences of not doing these things?”

Even though we may be able to find all our answers on the Internet, Merzenich says, “I still have to believe that the invention, the creativity, these fabulous human assets, are absolutely dependent upon having rich resources and content in our very own brains.”

The alternative would be to argue that because we have machines that can do the work, why would we bother? “Is this what we want?” he asks. “Is our goal to create a brainless society?” Are we indeed just a click away from anything that we need, with no further thought required?

For good or bad, our digital world is certainly impacting how we use our brains, which in turn impacts how they are wired. How we source and process information, how we think and how we engage with one another will define, and continue to be defined by, how we use the connective technology available to us. It’s a cautionary tale on many levels for all of us in the business of bringing technology to market and effectively marketing that technology to engage with prospective customers.

Image: Monday Note

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This is your brain … this is your brain on technology: Part I

This is the next contribution to this blog by Associate Bob Bailly, a Calgary-based neuro-marketing practitioner.

1193745308oiTEkH 257x300 This is your brain … this is your brain on technology: Part IBy Bob Bailly

Do you ever wonder, as I often do, if there is a dark side to modern video and digital technology? If we are indeed creatures of our animal evolution, then is our technology becoming harmful to our bodies, or, more particularly, our brains? If you work for a technology-driven company, are there unintended psychological consequences arising from what you do?

UCLA-based neuroscientist Gary Small and his author wife Gigi Vorgan think so. They say exposure to technology is actually changing the human brain, and these changes are especially pronounced in young people who have grown up with computers – what they refer to as “Digital Natives.” And their research has some far reaching implications for parents, educators and young people themselves as new media technologies become more and more pervasive.

Using functional MRI scanning to monitor brain activity of subjects, two groups of subjects – those with lots of experience using the Internet, and those who had little to no experience with computers – were asked to perform a simple Google search.

Those experienced with using computers demonstrated activity in the front-left part of the brain called the dorsolateral prefrontal cortex. Those with no experience showed no activity in that region at all.

Subsequently, Small asked both groups to practice Google searching for one hour a day for five days, and when they came back, he scanned them again. This time, both groups showed activity in the front left part of their brains. According to Small, this shows that after only “five hours on the Internet, the naïve subjects had already rewired their brains.”

What is distressing, however, is that Small and Vorgan believe that for people who use computers all day, every day, the brain changes may be even more extensive. While some neural connections are being added and others are growing stronger, “the neural circuits that control the more traditional learning methods are neglected and gradually diminished.” They go on to speculate that “the pathways for human interaction and communication weaken as customary one-on-one skills atrophy.”

But Jeffery Helm, a Vancouver-based neuroscientist, says it’s just a matter of adaptation. Our brain wiring is adapting to our technology. Every change in how we interact is a hard-wired change in the brain.”

Are our brains plastic?

Other thinkers on the subject also don’t see this a very big deal. For instance, Marc Prensky, a New York-based designer of learning games and author of Digital Game-Based Learning, in a 2001 article entitled “Do They Really Think Differently,” describes how the phenomena of neuroplasticity produces a brain that is constantly reorganizing itself throughout our lives, regardless of whether we work with computers or not.

“Stimulation of various kinds actually changes brain structure and affects the way people think, and these transformations go on throughout life. The brain constantly reorganizes itself all of our child and adult lives, a phenomenon technically known as neurolasticity,” he wrote.

Judy Illes, a neuroethicist at UBC in Vancouver agrees.

“Why would significant exposure to technology be different than anything else in our environment?” she said. “Cells in the brain connect in different ways in response to the way the brain reacts to the environment … What’s new, however, is in kids who play computer games repetitively. There we see changes in cortical and subcortical structures – structures like relay systems, motor outputs, etc.”

Oh those video games

Citing studies from Tokyo’s Nihon University, Small and Vogan say their studies have shown video game play actually shuts down activity in the brain’s frontal lobe both during game play and afterward – in fact, impairing development in the areas of the brain involved in abstract thinking and planning. This is of particular significance because it is occurring in young people whose brains haven’t yet finished maturing.

Another one of the great paradoxes of our modern life is that, while people have more information available to them than ever before, we’ve never known less. In The Dumbest Generation, English professor Mark Bauerlein at Emory University says that compared to previous generations, today’s students compare poorly.

“They don’t know any more history or civics, economics or science, literature or current events,” he said. “They read less on their own, both books and newspapers, and you would have to canvas a lot of college English instructors and employers before you found one who said that they compose better paragraphs.”

In 2004, as a director with the National Endowment of the Arts, Bauerlein was involved in a report that found that leisure reading in the U.S. had dropped significantly over a 20-year period, with the biggest drop noted among young people ages 18 to 24. In 2002, only 43 percent voluntarily read anything outside of school, down from 60 percent in 1982.

He believes that “acquiring information means you store it in your mind. You think it through and you remember it. That’s a slow reading pattern, a slow analysis process.”

It’s also very different than the shallow and diffuse process involved in mental multi-tasking we perform daily on our computers, portable phones, TVs and the like. Small calls this “continuous partial attention.” Since we are always on the alert for the next bit of exciting news or information, we no longer take the time to reflect and or make thoughtful decisions.

The death of empathy

Here’s another perspective: Even Facebook may be changing how we behave.

An ongoing study is being carried out by researchers from the University of Michigan Institute for Social Research, and the findings are startling.

To date, the study has examined personality tests from 13,737 American college students taken over 30 years and compared their test scores on the Davis Interpersonal Reactivity Index. This test looks at empathic concern, an emotional response to the distress of others, and “perspective-taking,” or the ability to imagine another person’s perspective.

The researchers found a 48-percent decrease in empathic concerns and a 34-percent decrease in perspective-taking between tests taken in 1979 and 2009. They have concluded that college kids today show little to no empathy to others, they do not show emotions as much and they do not care for others as much. The study also noted that the most sizeable drop in empathy came after 2000 as social networks such as Facebook and Myspace began to flourish – two technologically driven developments that focus on “me” rather than the world at large.

As we engage customers more and more through online offerings, as communication moves more towards digital encounters, or as teachers and students come to grips with teaching and learning in the digital age, this is certainly food for thought. Much more research must be done to understand how technology is impacting our cognitive abilities and our emotional and social behaviour. In my next posting, we’ll further examine how our brains adapt and the role technology can play, for good or ill, in brain development.

Image: dreamstime

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Ideas worth spreading from TEDx Ottawa

496628429 300x133 Ideas worth spreading from TEDx Ottawa By Alexandra Reid

“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.”

This powerful idea comes from Alvin Toffler, an American writer and futurist best known for his works discussing digital, corporate and communication revolutions and technological singularity. It’s a thoughtful quote that sums up the core theme of the TEDx Ottawa event nicely. Its theme, “creative actions,” explored the creative effort that goes into reversing, reworking and reinventing previously held ideas and the profound results that come from taking this kind of action.

What is TED?

TED is a nonprofit organization devoted to the notion that ideas are worth spreading. “Talks” are conferences that bring people together from many fields, including technology, entertainment, design, psychology, philosophy, education, philanthropy and literature, to name a few. Annual conferences take place in Long Beach, Palm Springs and Edinburgh, but there are also community-organized talks such as the one I attended at Algonquin College in Ottawa, called TEDx events, that showcase and attract local influencers.

I have watched TED Talks online and been a fan of the organization for a long time but never had the opportunity to see a live Talk until last weekend. My expectations going into the event were high and I’m happy to report that they were widely exceeded by the enthusiasm of the organizers and volunteers, the passion of the participants and the profound and inspirational messages shared by the speakers.

Hosted by Algonquin College’s own Jeremy McQuigge, the event brought together a number of inspirational speakers, including architect and project manager Bret Cardinal, professor and “compassion in evolution” expert Robert West, hip-hop “Buddha” Stephen Leafloor, cognitive science assistant professor Jim Davies, public policy advisor Nicolas Charney, literary tourist Nigel Beale, blogger Kelli Catana, spoken word poet Brandon Wint, Ottawa Creative Collective co-founder Steve St. Pierre, former international fashion model turned raw foodist Natasha Kyssa and a musical performance by David Martel. While presentations were wide in subject matter, they all revolved around this central theme of “creative actions.” Here are some ideas I brought home from TEDx Ottawa that I thought were worth spreading.

Ready. Fire. Aim

This advice came from Steve St. Pierre in his presentation on The Art of Doing. What he means is that we shouldn’t spend time analyzing every aspect of our ideas but should instead just begin and figure things out as they progress. Pierre says that thinking about things too much before starting is a form of procrastination, which can lead us to dream up the idea that we also lack the time, resources and motivation to make our ideas a reality. Barriers to getting started also include the thought that your idea has been done before. To this, Pierre says do it again and do it better. Better yet, share your ideas, talk about them and write them down. The goal, he says, is to turn your peers into your “nagging mother” who will ensure you never let down your idea. After all, a good idea becomes a bad idea if it’s wasted, says Pierre.

Find your mentors

Kelli Catana was feeling bored and unfulfilled in her life at home raising four children so she set out to connect with other women on Twitter to try and get her “mojo” back. She worked hard and found what turned out to be her mentors on the social site. One such mentor included Erica Ehm, a MuchMusic video jockey turned Yummy Mummy founder who recruited Catana to blog on her site. Catana’s inspiring story of how she reinvented herself demonstrates that there are people out there willing to help you if you show passion and a willingness to work hard.

Employ your passion

Both Nigel Beale and Stephen Leafloor are walking proof that remarkable things happen if you employ your passion. Beale admitted that most of us have just an inkling of what we are passionate about and don’t really know exactly how to find our passions. It took him years of searching and a deep depression to be sure that his passion lay in books. By immersing himself in his own passion – reading, finding, buying, selling and writing about books – Beale has achieved great success running a highly regarded blog called The Literary Tourist. Of his struggle to success, Beale sighted Charles Bukowski’s beautiful poem “The Laughing Heart,” which begins, “Your life is your life, don’t let it be clubbed into dank submission.”

As an angelic boy in the ’70′s who was also short for his age, Leafloor found himself the target of relentlessly bullying. He wanted desperately to be accepted, and decided that the best way to do this was to beat the bullies at their own game – in this case, roller disco. He practiced in a church basement for his opportunity to shine, and at the roller rink, he triumphed in a dazzling display of agility, rhythm and of course, style. Leafloor developed his talent for movement as a street hip-hop dancer and founded the Canadian Floor Masters, Canada’s oldest street dancing crew, which has opened for celebrities including James Brown, IceT, Grandmaster Flash, BlackEyed Peas and George Clinton. Today, Leafloor is a social worker and founder of Blue Print for Life, one of the world’s leading companies that use hip-hop as both a community development tool and as a model for alternative education and healing.

Collaboration can be a powerful force

Nicolas Charney is trying to build creative action in an organizational environment that has traditionally been adverse to change –the federal government. Charney is looking at how technology, public policy and the public inform one another to try and create a more open and agile public sector. He says that the entire system needs to be client, or public, focused and that the government needs to act as a convener. By collaborating with consultants, entrepreneurs, internal professionals, businesses and the public, Charney hopes to improve our system by levering the expertise of many. The focus can then be on the outcomes, not the process itself, he says.

Two TED videos were also screened during the event that demonstrated the power of collaboration. In the first video, Aaron Koblin used collaboration to artfully visualize our humanity. Using Amazon’s Mechanical Turk, Koblin took mass amounts of data from a vast number of people and weaved it together to tell powerful stories visually. It’s worth watching his presentation on what he has accomplished through his collaborative effort.

In the second video, Johanna Blakley shared her views on what the fashion industry can teach other creative industries that might be hindering their ability to innovate by protecting their ideas through copyright. Blakley asks, “Without ownership, is there no incentive to innovate?” This is a great presentation on how creativity can be fueled through freedom, collaboration, and even copying.

These are only a few of the ideas that were shared at TEDx Ottawa. Let’s harness the power of collaborative discussion. What lessons did you take home from the event?

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Steve Jobs – Pitch Innovator

This is a guest post from investment coach Martin Soorjoo. We welcome your comments.

220px Steve Jobs 205x300 Steve Jobs – Pitch InnovatorBy Martin Soorjoo

During the course of writing a book on pitching, I reminded myself of the magical presentation skills of Steve Jobs. I watched his mesmerizing Macworld presentations from start to finish, and read and re-read the text of his insightful and inspirational 2005 Stanford commencement address.

It therefore came as a deep shock to me to find out that, within hours of sending the completed manuscript to my publishers, Jobs had passed away. Having watched his presentations so many times on video recently, he was, in my mind, very much alive.

A master of many

Jobs will rightly be remembered by many as a creative and marketing genius, tech visionary, entrepreneur, trail blazer and leader. For me, Jobs stands out as a “pitch innovator.” He was the master of delivering the ultimate pitch, connecting with his audience and taking them on an exciting, unpredictable journey.

Jobs understood that you can only move people to take action by reaching both their hearts and minds. It was always difficult to watch a Macworld presentation without thinking “I must have one.” Today, the vast majority of unsuccessful pitches are “data dumps” that fail to inspire, engage or excite. More often than not, they induce death by PowerPoint.

My three personal favourites, which show Jobs’s mastery at its best, are his 2007 Macworld presentation introducing the iPhone, 2005 Stanford commencement address and 2008 Macbook Air keynote . In these, and nearly all of his presentations, Jobs consistently uses a range of highly effective techniques to excite and energize his audience.

Here are three:

Create drama with your demo. Jobs did not simply present a demo. He presented a dramatic moment that drove his audience wild. When he introduced the MacBook Air at Macworld 2008, he started with a photo of an envelope on screen and then told the audience that the MacBook was “so thin it even fits inside one of those envelopes you see floating around the office.” The audience roared with applause when Jobs then proceeded to open an envelope and pull out a MacBook.

Use stories to inspire. During his Stanford commencement address, Jobs told three short stories about connecting the dots, love and loss, and death. Each story delivered a powerful message and lesson for life. These messages would have been watered down had they not been so carefully woven into the fabric of his stories.

Constantly introduce new stimuli. Dr. John Medina, molecular biologist and author of Brain Rules, recommends introducing significant changes in a presentation every 10 minutes, in order to keep an audience’s attention. Steve Jobs was a master of this and would typically use demos and video clips and even bring on other speakers to keep a Macworld audience engaged and excited.

An entrepreneur who wants to develop strong pitching skills would learn much from spending a few hours on Youtube watching Jobs deliver what, for me, are probably some of the best presentations the world has seen. His passing has left a void in more ways than one.

Image: The Investor Pitch Clinic

Before founding The Investor Pitch Clinic, Martin Soorjoo was a high flying, award winning attorney for over 15 years. Martin has worked in and with startups, as well as on projects with a number of investors,including investment bankers, venture capitalists and angel investors. During this period he raised several million dollars, including negotiating one deal worth $75 million. He now coaches startup entrepreneurs on how to do the same.

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Canadian Cleantech Summit seeks to further Canada’s global competitive stance in clean technology

cleantech thumb Canadian Cleantech Summit seeks to further Canadas global competitive stance in clean technologyBy Alexandra Reid

I sat down with Marc McArthur, manager of the Ottawa Cleantech Initiative at OCRI, to discuss the upcoming Canadian Cleantech Summit and how it will seek to further Canada’s global competitive stance in the cleantech sector.

As the largest event for clean technologies in the country, the Second Annual Canadian Cleantech Summit will offer a diverse program with presenters and attendees representing the scope of Canadian capabilities, expertise and opportunity in cleantech research, venture capital, international market access and policy decision-making. It will bring together leading entrepreneurs, investors, executives, international trade representatives, corporate partners and policy makers who will facilitate discussions to help draw a roadmap that will direct Canada’s future involvement in the space. Whatever role you play in the cleantech sector in Canada, there will be insight, relationships, networks and interesting sessions at the Summit to help you rise to the next level in your industry, says McArthur.

This year’s summit will be held October 27-28 at the Ottawa Convention Centre. Keynote speakers include Dr. David Keith, Canada research chair in energy and the environment; Chuck Szmurlo, vice-president, emerging technologies, Enbridge Gas; Don Roberts, vice-chairman of CIBC wholesale banking, and managing director, clean technology and renewable energy sectors; Marc Stoiber, brand innovation and sustainability specialist; Nicholas Parker, executive chairman, Cleantech Group, chairman of the board, WaterTAP; Chris Weston, president and CEO, Direct Energy; and Dr. Ian Potter, vice-president, engineering, National Research Council of Canada.

“Panel discussions will focus on emerging technologies and research, markets, financing and fundraising and policy and will tackle topics in oil, gas and mining, transportation, waste to energy, China, market entry, strategic procurement, short and long-term funding trends, and provincial programs to support the sector, ” says OCRI.

For more information, visit: http://canadiancleantechsummit.com/

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When a product fails miserably, why is the customer blamed?

By Francis MoranBlame When a product fails miserably, why is the customer blamed?

When a product fails miserably in the marketplace, why is the customer blamed for not wanting to buy it?

Hang on, you say; that doesn’t happen, does it? Well, it did, and in spades, just last week.

Three well-established brands competed openly for the custom of a large pool of potential buyers. Their marketing campaigns used every media format available — television, radio, billboards and other outdoor, print, social media, telemarketing, direct mail, media relations, events and much, much more. Key spokespersons and local brand representatives travelled constantly throughout the marketplace bringing brand messaging directly to potential buyers. There has never been, perhaps, a more intensive, expensive and well-coordinated an effort to woo customers than was exhibited by these three brands.

And yet, not one of these brands was able to command more than a parsimonious 18 percent total market share. The majority of the customers who were targeted declined to buy from any of them at all. And many of those who did buy did so only with the greatest of reluctance. In fact, it was the least successful campaign ever in the history of this particular industry.

Now, you’d think that any rational analysis of this situation would lay the blame entirely at the door of the brands who failed to build and market a product that appealed to their target customers.

You’d be wrong.

It was astonishing how much of the criticism in the wake of this extraordinary marketing failure was targeted at the customer, with editorial analysts, radio talkshow hosts and my own Twitter stream filled with comments that suggested customers were somehow to blame for not buying what was on offer.

I am talking, of course, about last week’s Ontario general election, where voter turnout dipped below the 50 percent mark for the first time in history and Premier Dalton McGuinty was returned to office, albeit with a minority, having persuaded barely 18 percent of eligible voters to buy his product.

I am a committed democrat who has voted in every election — federal, provincial and municipal — available to me since I first gained the right to do so more than 30 years ago. I do believe citizens have a duty to involve themselves in the democratic process and to exercise a franchise that has been extraordinarily hard won over the span of history and that is not freely available to most of our fellow inhabitants on this planet. As such, I understand the sentiment that most people expressed the following morning: That Ontario voters were to blame for what was characterised in my Twitter stream as a “shameful” and “abysmal” turnout.

As a marketer, though, I cannot lay the blame for such a diminished voter turnout on the voters any more than I would blame a customer for failing to buy a product that was insipid and uninspiring to begin with and that was marketed largely through a mix of patently unsupported claims about its own merits and vicious and largely irrelevant attacks on the merits of the competitors’ products.

Peter Hanschke, our associate who specializes in product management and the development of minimum viable products, would have a field day dismantling the product that any of the three major parties in Ontario put before the electorate and the processes they used to do so. In building their platforms, they violated practically every tenet of good product development.

Then they took their woefully inadequate products and attempted to sell them to a sceptical and weary marketplace by masking over product deficiencies, substituting the personality of the brand pitch men and women for the product itself, and excoriating the competitors for their similarly lousy products.

The outcome was inevitable. Ontario’s election campaign was not a failure of democracy. It was a failure of the three political parties to grasp even the most basic fundamentals of building and bringing a product to market.

Image: Weighty Matters

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