Random thoughts

Three interesting developments in modern journalism

By Francis Moran

Newspaper industry  300x225 Three interesting developments in modern journalismA few years back, my pal Ian Graham acquainted me with his “law of three.” If any subject or person or issue crosses Graham’s attention three times in relatively short order, he believes he ought to pay attention to it. It’s an intriguing notion that I have found plays out in my own life more often than I might expect. Graham’s law intersected last night with my colleague Leo Valiquette’s piece earlier this week about “the mocking white glare of an empty page.” Having begged off posting yesterday to finish a client project and faced with having to produce a post for today, I was struck by an article I read about Canadian movie house Alliance Films seeking to charge Canadian journalists as much as €2,500 for interviews with bold-name stars such as Brad Pitt at this year’s Cannes Film Festival. It was the third article I read this week about interesting and controversial developments in modern journalism and, not wishing to be mocked either by my empty screen or by my hardacre blog editor, the idea for this post was clumsily conceived.

The first of the three issues to catch my eye was a brief paragraph in a story on Monday by the Globe and Mail’s superb public health reporter André Picard. If I was pitching a public health story in Canada, Picard would be at the top of my list; he is a knowledgeable and thoughtful reporter who provides well-considered analysis of the complex issues facing public health and healthcare in general in Canada today. My high opinion of Picard is not an isolated one; he has been repeatedly recognised for his work and it is clear that most other practitioners of the media relations craft single him out when they have a story to pitch to his beat.

The result is that he is regularly given access to reports and other material in advance of their official publication or release date. It’s a practice known as an embargo; PR people negotiate a contract, usually no more rigorous than a verbal or emailed agreement, whereby they give a reporter advance access to a story and the reporter agrees not to publish or broadcast anything until a certain day and time. (In our PR practice, we regularly employ embargoes, and have written about the advantages and disadvantages of embargoes.) On Monday, though, in a story about a new national strategy on mental health, Picard wrote, “The Globe and Mail obtained a copy of the strategy, entitled ‘Changing Direction, Changing Lives,’ under embargo but is publishing before the Tuesday release date because of leaks to other media outlets.”

It’s unusual for reporters to reference such arrangements in their stories, so I took notice. When I decided last night to include this episode in this post, I emailed Picard asking him a few questions about the specific circumstances of this embargo and what led him to break it, and I invited him to share with me his views about the ethics and practicality of embargoes. As of the time this post went up, I hadn’t heard back from him. If I do — and I hope I will because I’d like to hear from a reporter whose professionalism is unquestioned — I will update this post.

Embargoes have been around almost forever, and are likely not going anywhere soon. Reporters and PR people can debate the ethics and merits of them, but I continue to see them as useful tools, albeit tools that can be misused at times. However, there is always the hazard, both to the organisation pitching the news and to journalists who comply with an embargo, that a less scrupulous outlet will not respect agreements into which it freely entered.

The second and third issues are more central to the challenging economic model that is the news business today. Both cropped up yesterday and, again, both were reported in the Globe and, either directly or indirectly, involved the Globe. (Guess what major Canadian media outlet is my go-to source!) Mid-yesterday afternoon, the paper announced it would start charging for access to its online content, a practice known as erecting a paywall behind which its previously free content would now shelter. Other papers have experimented with paywalls, only to dismantle them after a period; others still, including some of the best-known media outlets on the planet such as the New York Times, have persisted, with the Times reporting it expects to earn $85-million this year through online subscriptions. It’s not-insignificant incremental revenue any newspaper surely could use.

In defending his paper’s move to put up a paywall, Globe publisher Phillip Crawley said it was in response to an unpredictable advertising market that has seen both print and digital sales drop this spring, according to the Globe’s own story on the subject. (The story also reported that the Globe would be asking its staff to volunteer to take unpaid vacations this summer in a futher effort to balance the books.)

Within three hours of the story going live on the paper’s website, some 500 comments had already been posted. I scrolled through dozens of screens of comments without finding a single one that wasn’t critical of the move.

I’m not sure I agree with all those critics.

Producing excellent journalism costs a great deal of money and the Globe and Mail is a lonely bastion of excellence that has bucked the near-industry-wide trend towards reducing staff, buying cheap wire and filler copy, and otherwise joining the race to the bottom. Like the Times and a few other exceptional titles such as Britain’s Guardian, the Globe has continued to invest heavily in high-quality content. In the Globe’s case, it has also preserved its many bureaus in Canada and around the world, producing original and expert reporting that is unmatched anywhere in Canada and only rarely matched anywhere on the planet. That excellence has been rewarded by generally rising subscription levels although, as yesterday’s twin economies suggest, that increased readership apparently has not levered higher levels of spending by advertisers.

Newspapers are stuck between a print rock and an online hard place. Revenues from the former are eroding swiftly; the latter has not yet delivered a replacement business model. Paywalls and other experiments will, I expect, become more common.

The sketchy economics of journalism and its often-unsavoury relationship with those from whom it gets its news is at the heart of the third and last issue, which I referenced at the top of this post. I don’t suppose I should be shocked but I still am at the proposition that a major film house would seek to charge journalists for interviews with stars at a film festival. On the other hand, such interviews rarely rise above the puerile and mundane, and so I suppose it’s difficult to classify their outcome as news. It falls more clearly in the entertainment category, and who can blame studios for wanting to charge media outlets that make money off their interactions with the studios’ talent. Then again, as already made painfully clear by the paywall issue, there ain’t much golden fleece left to be sheared from this media sheep.

The doubtful economics aside, I was struck by the irony, as was the Globe reporter who wrote the story about Alliance’s sliding-scale menu of charges for access to its stars, that perhaps the biggest victims of chequebook journalism are the very stars who are now being pimped out by their studios. Most of the tacky revelations about the lives of movie stars and other celebrities are bought and paid for by media outlets only too happy to lay often-staggering sums of money on relatives, neighbours, former lovers and others who will spill the beans. Perhaps there is some sort of justice in this but I doubt anyone will be well served when every reputable outlet declines to pony up, leaving the stars at the mercy of those whose willingness to compromise their ethics will already have been well established.

Image: Steele’s student

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How I learned to stop worrying and love a blank page

By Leo Valiquette

Writing blank page 300x225 How I learned to stop worrying and love a blank pageAs a student of the written word, I’ve dealt with just about everything when it comes to catering to a client, managing a team of journalists and editing the work of others.

But the greatest challenge is often found in the mocking white glare of an empty page.

As we have discussed before on this blog, writing is one of those skills that only gets better with practice. Reading examples of great writing with a critical eye, heeding the wise counsel of quality reference material and, most importantly, appreciating the value of a good editor, are all fundamental to honing your craft.

As with anything, becoming a good writer is a longer and more painful journey for some than it is for others. I often encounter people who are far more eloquent and articulate orators than I am. And yet, they run into a wall when asked to say the same thing in print. There is a certain thoughtless spontaneity with speech that is lost when confronted by a blank page. It isn’t that they don’t know what to say, they just don’t know where to begin.

But those of us who write for a living also find ourselves daunted by a blank page, or, even worse, with such a volume of material and research we’ve lost sight of the forest for the trees. Nonetheless, the job still needs to get done by deadline.

So, for what it’s worth, here are my tips for making the words move. This isn’t about writing better or even writing for a specific audience. It’s just about writing, period, whether it’s for personal, professional or journalistic purposes.

1. Don’t think about it, just do it

Write down the first thing that comes to your head, followed by the second, and the third. Before you know it, you’ll have written a few paragraphs that will have dimmed the glare of that empty page. Is it great writing? Who cares? As Ernest Hemmingway said, “The first draft of anything is shit.” It’s a start and that’s what matters. It’s easier to revise than it is to draft.

2. Don’t try to write the beginning first

Now I’ll let you in on a little secret. If you wrote the first thing that came into your head, you probably didn’t write what should be the beginning of your work. I write 3,000-word magazine features all the time by banging out the first 800 words in a rush. Next day I’ll come back, rip what I’ve done to pieces and then get down to the good stuff. It’s a creative enema that often needs to be part of the process.

3. Give yourself time to play around

That means you can’t leave things to the last minute. Whenever possible, bang out a rough draft of your work and let it lie fallow for at least a couple of days before coming back to it. The outcome will always be better than if you tried to go from zero to final finished product in one go, or even in one day. (Of course, I’m breaking this rule myself right now with this post.)

4. Start with somebody else’s words

It could be a quote from a source, an anecdote or an interesting statistic. These are all icebreakers that give you a place to start. Follow that first line up with an explanation of what it means and why it is significant.

5. Start with an outline

This is particularly useful for those situations where you may feel overwhelmed by your volume of material. An outline helps you to organize your thoughts as well as your material and distinguish the useful from the irrelevant.

6. A full belly and an empty bowel

Seriously. Nothing is more distracting than snack time rumbles or the outcome of last night’s dinner overstaying its welcome. Bob Bailly wrote a great piece for us a while back on how our systems tick on ultradian rhythms and the need for regular pit stops and refuelling.

7. The value of idle distraction

Maybe it’s toying with a stress ball, clicking a pen or listening to the soundtrack for Lord of the Rings. We all have those things we do that help put us in that almost meditative creative state. The key thing is that is something you can do without getting up from the computer. Otherwise, you risk falling prey to all those other external distractions that will sap your productivity.

8. Change the scene

Sometimes, nothing gets the creative juices flowing faster than a change of scenery. Grab the laptop, get up and take a walk to a local coffee shop or a branch of the public library.

9. Start fresh

The morning, when you are fresh and alert, is often the best time to tackle a writing project. Try to ignore the inbox and the voicemail and focus. From a productivity standpoint, it is often better to keep to the desk in the morning and save meetings and conference calls for the afternoon.

10. Know when to walk way

And by the same token, sometimes you should leave to tomorrow what you could do today. I’ve often found myself late in the day or in the evening trying to get a head start on something when the creative drive just isn’t there anymore. Often, I’ve produced far better material and in a far shorter time by leaving it to the following morning.

What would you add to this list?

Image: Cindy Thomas

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Check your baggage at the door

FM Series banner headART 1 300x145 Check your baggage at the doorBy Leo Valiquette

Over the past couple of weeks, I have been speaking with a number of entrepreneurs, executives and others with a stake in Ottawa’s economy on topics ranging from international trade and building an export-oriented business to financing. The common theme has been what business owners must do to get out of their own backyards and make things happen.

There are, no doubt, those who take miserable comfort in pining away for the old days of high-volume VC and the glory that was Nortel. They would rather spend more time complaining about what’s lacking in the commercialization ecosystem than engage in a more productive exercise to find a workaround. I really wasn’t interested in getting mired in those perspectives. The world is what it is – deal with it.

Our focus must be on how we (define “we” in whatever way works for you) learn to operate in the new normal or in the absence of any normal. We must be focused on the future with an appreciation for the fact that big changes can’t happen overnight. It requires a long-term effort that is consistent and, most importantly, collaborative.

I found myself thinking these weighty thoughts following a chat with Walt Hutchings, one of the new guard at the Economic Development Agency Formerly Known as OCRI – Invest Ottawa.

Hutchings worked at EDC for almost 30 years in various senior roles that were largely focused around building bridges between Canadian companies and foreign markets. As Invest Ottawa’s managing director of investment and trade, he is now tasked with building a team that will have the domain expertise and contacts to help Ottawa companies expand overseas and attract foreign interests to consider Ottawa their foothold in the Canadian and North American markets.

In our discussion, he outlined a focused and strategic game plan to fulfill his mandate. On the investment side, the emphasis is not just on helping local startups secure capital, but also to help local firms invest in some fashion overseas.

I liked what I heard in our discussion, but we can’t expect results to materialize overnight. As we explored with CEO Bruce Lazenby several moons ago, Invest Ottawa has a lot of hard work ahead of it, not the least of which is distancing itself from the tarnished brand that was OCRI.

But this is not to suggest that there isn’t a need to show progress in the near term. Progress is best demonstrated by examples of how traditional divides in this town are being broken. Mayor Jim Watson and other stakeholders in the local economy have made plenty of noise about the need for collaboration instead of competition. There is no place in the new Ottawa, we have been told, for the silos, even egos, that traditionally kept the local chambers, city hall, our post-secondary institutions and the old OCRI working at cross purposes, often duplicating each other’s efforts.

In my recent travels, I have spoken with a number of the senior individuals across town who need to be talking to each other. It seems that this collaborative dialogue is starting to happen. On the other hand, I still pick up the odd grumble – it will take some time for the old mindset of “us vs. them” to fade away, but fade it must.

‘Innovation’ has never been at issue

While OCRI’s name change is symbolic, it is nonetheless important. I can only shake my head when I see on local LinkedIn Groups bittersweet longings for the good ol’ days of OCRI under certain of its former head honchos and nitpicking over the fact that the new name “Invest Ottawa” falls short because it doesn’t contain the word “innovation.” This is the one word, some people insist, that somehow conveys everything that Ottawa was.

I couldn’t agree more. Under the wing of Nortel, Ottawa was a hotbed of innovation. Innovation has never been our problem.

But as we have said repeatedly on this blog, innovation matters less than commercialization. A great idea is, well, great, but in the absence of a strong plan to build a sustainable business around that idea, the idea itself is style without substance. Investment is what it is all about – investing in new ideas, new markets and new industries to build great companies with the chutzpah, global market awareness and business chops for investors of whatever stripe to see them as a worthwhile risk.

I even still receive emails from people who I haven’t spoken with since my time as editor of the Ottawa Business Journal, people who are eager to revisit topics tied to the telecom meltdown. I did and still do empathize with anyone who has been disenfranchised by job cuts – been there! But we need to be focused on where we are and where we need to go. The only preoccupation we should have with what happened more than decade ago is keeping sight of the hard lessons that were learned about irrational exuberance and the need for economic diversification.

Only time will tell if Invest Ottawa will live up to its bold ambitions. But it does appear to be off to a good start with a new mindset and the welcome addition of new faces like Walt Hutchings. The onus for Ottawa’s economic future, however, rests with everyone who is part of the local value chain for getting tech to market, not just the team at 80 Aberdeen St. It’s hard to move forward if we keep looking back.

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Innovation and the budget

By Denzil Doyle

Youth1 300x199 Innovation and the budgetIt was encouraging to see the emphasis that was placed on innovation in the recent budget and in subsequent discussions with the federal finance minister, Jim Flaherty. On the other hand, it was discouraging to read the cover of Maclean’s Magazine that appeared shortly afterward. It read, “Your kids are angrier than you think.” What was equally discouraging was that neither party made the connection between innovation in the Canadian economy (or lack thereof) and youth unrest.

The connection is that although our youth are better educated than they have ever been in the past, they are entering the workforce with unprecedented debt, and the job opportunities are nothing like what they were for previous generations. The mismatch between supply and demand is most pronounced in the manufacturing sector where whole segments of the industry are missing. We assemble automobiles in Canada but we do not design them here. We sell and service computer hardware and software here but we have very little involvement in strategic activities like research and development and product management. We have what is often referred to as a “truncated” industry and it is due to the forces of globalization that have been sweeping the world.

Whether it is measured in terms of sales or assets, Canada’s manufacturing sector is more than 50 percent foreign-owned and in the high-technology component of that sector, the figure goes to more than 70 percent. Decisions regarding strategic activities like R&D and marketing are made in head offices and not in branch plants. If Canada is to share in that decision making, it will need to have more head offices. That will require a focus on innovation and the building of a financing industry that understands the requirements of innovative companies.

As for what our youth can do to help themselves, the first step is to get back to the polling booths. They should work with our politicians to solve our voter turnout problem because that problem is slowly but surely wrecking Canadian democracy. For example, they should insist that no individual be allowed to participate in a demonstration or any protest unless he or she can prove that they voted in the most recent federal and provincial elections. Every voter would be issued with a voter’s card and it might be used to control all kinds of privileges that we now take for granted. Letters to the editor come to mind.

Our youth should take the time to understand the factors that are affecting them and force every political candidate to state how they plan to deal with them. Simple answers like “More R&D” or “More foreign investment” would get them a failing grade. (In fact, it would disqualify at least 90 percent of our existing politicians.) What is needed are answers like “We must use flow-through shares to finance early stage high-tech companies in much the same way we have used them in our resource industries.” Or ”We need legislation that will allow (force ?) innovation companies to recruit highly qualified boards of directors.”

Steps such as the above will not solve all of the country’s socio-economic problems but they could make the discussion more meaningful and constructive.

Image: Toronto workforce innovation group

Denzil Doyle’s involvement in Ottawa’s high technology industry goes back to the early 1960s when he established a sales office for Digital Equipment Corporation, a Boston-based firm that had just developed the world’s first minicomputer. The Canadian operation quickly evolved into a multi-faceted subsidiary. When he left the company in 1981, Canadian sales exceeded $160 million and its employment exceeded 1,500. In his next career, Doyle built a consulting and investment companyDoyletech Corporation, that not only helped emerging companies, but built companies of its own. In recognition of his contributions to Canada’s high technology industry, he was awarded an honourary Doctorate of Engineering by Carleton University in 1981 and a membership in the Order of Canada in 1995.

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Why I find the Stop Kony 2012 campaign so offensive

Kony 300x198 Why I find the Stop Kony 2012 campaign so offensiveBy Francis Moran

I first became aware of the Stop Kony 2012 campaign late on Wednesday evening and, from my very first viewing of the video, I had a sharp visceral objection to what I was watching.

The marketer in me objected to the video’s manipulative emotional hard sell whilst acknowledging with no small amount of awe the incredibly slick and effective manner in which it was done.

The informed citizen in me objected to the video’s simplistic reductionism of a complex, multi-dimensional and long-standing and intractable issue.

The journalist in me objected to the video’s factual misrepresentation and cheap sensationalism, and cried over the tragic African illiteracy of too many westerners that would allow this sort of intellectual pablum to be swallowed as truth.

The due diligence streak in me objected to the video’s expensive and lavish production values, and further investigation confirmed the charity behind the video has a superb track record at fund-raising and a less-than-superb track record of spending that money on front-line programming.

And, most viscerally, the Africaphile in me objected violently to the video’s deeply offensive subtextual narrative that Africans are helpless savages who must be rescued by some white man.

Like most of the tens of millions who have learned of this campaign, I was first made aware of it through posts in various social media streams. I tried to engage with the person whose post I first read, suggesting that his newfound desire to do something to rid central Africa of this vile and evil man was admirable, but that the organisation in question was dodgy and that there might be better and more effective mechanisms for his advocacy and for his dollars. I pointed him to some cogent and well-researched criticisms of the charity but he immediately dismissed them as “poorly written arguments by academic armchair critics.”

Here’s the really sad part. My Facebook friend who brought this campaign to my attention is a savvy and successful business person and marketer whose proficient use of the tools of persuasion has built two lovely, unique, multi-million dollar consumer product companies that are thriving. While I would not necessarily credit him with the most raised of political consciousness, I am both surprised and aggrieved that he, of all people, has been unable to recognise this campaign for what it is — a slick, manipulative exercise in self-aggrandisement that offensively and wrongly mischaracterises a complex issue in the promotion not of an effective solution but in the merchandising of bracelets and t-shirts.

This isn’t activism; it’s consumerism.

It’s easy to laugh at the celebrities who have glommed on to this campaign and filled their Twitter streams with hopelessly naive pronouncements. It’s a lot more painful to contemplate that otherwise intelligent and well-meaning people, like my Facebook friend, are naive enough to have been sucked in by this.

Most of those who join the campaign will be empty-headed, attention-challenged band-wagon jumpers who will turn their limited attention span to the very next bright shiny object just as soon as it shows up and, you might say, no harm done. Except, too many of these people will be persuaded to donate to a cause that is far more about selling t-shirts than finding solutions. The harm lies in the diversion of millions of well-intentioned dollars into an organisation whose on-the-ground effectiveness is suspect, at best. Those are scarce and much-needed dollars that now will not flow to the far more proven, sensitive and successful efforts by countless other organisations that have been working effectively on this issue for decades. And the harm, perhaps even more profoundly, also lies in the perpetuation of an old, tired and paternalistic narrative about Africa, a narrative that says Africans kill Africans and that we in the west must step in to save them from themselves.

The silver lining I see in this is that the campaign will succeed in bringing the issue of Kony and the LRA to the attention of millions of otherwise ill-informed people. If even some of those people are moved to a more expansive, nuanced and sensitive exploration of the complex social, economic, resource-extraction and political challenges that embroil the countries of central and eastern Africa, then this will be a good thing. If you are one such person, some simple searches will bring you to well-considered articles dissecting what’s wrong with the Stop Kony campaign, educating you on the more complex issues at play, and pointing you towards alternative organisations far more deserving of your support.

Finally, let me point you to the story of William KamKwamba. It’s a story I first heard several years ago, but, coincidentally, someone brought it to my attention again this week and it stands in sharp contrast to the Stop Kony campaign as an alternative narrative of what’s happening across Africa. It’s a story of a dreamer, a story of ingenuity, a story of desire, tenacity and accomplishment. Political turmoil, corruption, exploitation, conflict, poverty and famine are a still-too-common part of today’s African reality. They’re the part that gets the headline treatment and it’s important that we know about them. But stories like William’s and countless others like him tell us there is another narrative, a far more hopeful one that sees Africans themselves harness the same human desires and capabilities we all share in pursuit of the same dreams and ambitions. Kony is Africa’s yesterday, and he must be put to bed. KamKwamba is Africa’s tomorrow, and he must be celebrated.

Image via Ricochet

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February Roundup: What does it take to bring technology to market?

February calendar 300x225 February Roundup: What does it take to bring technology to market?We kicked off the second year of our new blog with a strong month of posts that covered a wide range of topics including leadership, content marketing, SEO, Pinterest for B2B businesses, trademarks, free tools for social media and PR, and succession planning.

On that final point, we said a sad farewell to a valued colleague last month. For our Linda Forrest, it was time for a new challenge in a new city. After a successful seven years with us, Linda has taken on the role of Digital Media Communities Manager at the Canadian Digital Media Network based in Kitchener/Waterloo. We welcome you to reach out to her on LinkedIn or Twitter to stay in touch.

Without further ado, here are our posts, in case you missed them, from February.

February 8: Giving your team ownership by Francis Moran and Leo Valiquette

February 15: Burning the candle at both ends as the clock ticks down by Francis Moran and Leo Valiquette

February 21: What an IP Coordinator should know: Something about trademarks by David French

And on a related note…

In addition to our series, our associates and guest bloggers were also busy writing on a great range of topics. Here are our other posts from February, as ranked by the enthusiasm of our readers:

February 27: The free tools in my social media marketing toolkit — Part 2: Management & measurement by Alexandra Reid

February 29: A timely post about succession planning in PR by Linda Forrest

February 1: B2B businesses should establish a PRO presence on Vimeo ASAP by Alexandra Reid

February 9: Content marketing: Old wine in a new vessel by Francis Moran

February 22: The free tools in my social media marketing toolkit — Part 1: Monitoring by Alexandra Reid

February 16: Focus roundtable: The Rise of Pinterest in B2B by Alexandra Reid

February 7: The vital role of social media in a changing B2B revenue cycle by Alexandra Reid

February 23: Best of: Think like the fish by Francis Moran

February 14 The #1 rule for blog content SEO: Write for your readers by Alexandra Reid

February 6: More tribal leaders required by Bob Bailly

February 17: A bit of Friday-before-a-long-weekend fun: Internet memes about PR, social media and marketing by Linda Forrest

February 13: Best of: BPM, POS, CMS… Acronyms causing confusion by Linda Forrest

February 2: A year of blogging about bringing technology to market by Francis Moran

February 24: Using Google Alerts, HARO and other free tools to bolster your PR efforts by Linda Forrest

February 10: Five tips for writing contributed articles that get published and read by Linda Forrest

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Yeah, I am trying to get a product to market

images Yeah, I am trying to get a product to marketBy Leo Valiquette

For 12 years I have worked as a business journalist and marketing and public relations professional. In these roles I have engaged with a horde of entrepreneurs, executives, investors and other ink-stained wretches who would rather write about corporate stars than movie stars.

I could write a book or two from what I have learned about what it takes to get a product to market and succeed as an entrepreneur. But attempting to do such a thing without having actually lived that roller coaster ride for myself seems like presumption of the worst kind.

On the other hand, I have been tinkering away for decades on a variety of ideas that I thought could have commercial potential. They’ve kept me up at night. They’ve led me to beg off on Sunday dinners with the in-laws. They have even led me to take a personal health day or two back when I had a J.O.B.

Last year was a bit soft for a freelance word smith, so I took advantage of the opportunity to get serious about whipping one of these ideas into a reasonable prototype. I pulled in a couple of beta testers who provided invaluable feedback that helped me to fix the glitches. I attended a couple of industry conferences where I could engage with potential business partners and investors to understand what they were looking for in an attractive opportunity.

I’ve even researched the pros and cons of various go-to market strategies, such as bootstrapping. The world has changed a lot in recent years with the rise of social media as a toolkit for marketing, customer engagement and business development. My industry, like many others, has been transformed, providing new opportunities for nimble newcomers to get to market without having to win the support of those old-school investors.

However, I’ve decided to hedge my bets. Last month, I pitched my concept at both an investor and potential business partner, even as I continue to weigh the pros and cons of going it alone. Next month, I will once again be attending a notable industry conference in Toronto called Ad Astra, hopefully wiser and better prepared than I was when I first went a year ago.

This has been my dream since high school and I have certainly been going at it with serious gusto over the past year-and-a-half. Nonetheless, it’s taken me a long time to consider this effort an exercise in entrepreneurship – which is rather odd, considering that it is a process to develop and bring to market a compelling product that will drive sufficient revenue to sustain a business.

My product is, of course, a novel. Or, more accurately, a manuscript that I hope will become the first of many novels. By investors and business partners I mean publishers and agents. And you’ve probably already figured out that “bootstrapped” is a ringer for “self-published.”

To achieve commercial success as an author is a victory in brand-building to rival anything done by the Apples of the world. Just ask J.K. Rowling, Stephen King or George R. R. Martin. Their names have become tickets to print money. They can even get away with ignoring their editors and publishing tomes the size of cinder blocks.

But for every icon such as this, there are thousands who fail to make the grade. Their products never get to market because they remain unfinished, untested, or are rejected by publishers and agents who believe that the product, as solid as it may be, is simply not unique or distinctive enough to provide them with an adequate ROI.

Then there is the majority who do get to market, but achieve only a moderate volume of sales. Their product sells well enough to remain in stock and warrant a contract for more, but the entrepreneur (I mean, author) isn’t getting rich by any measure. This is called the midlist, and, like many other product categories in the world today, has benefited from the long tail effect of online retailing.

So based on consideration of some of these facts, yes, I guess you could call me a start-up entrepreneur working on getting his first product to market. As with just about any entrepreneur, my road is long, mostly uphill and there is no guarantee what I will find at the end.

So why do I bother when I can make a living doing all of this other non-fiction writing and communication work?

Because I enjoy it and I have a passion for it. There is a certain, self-affirming, emotional high that comes of it. To have the fortitude to keep going through all the personal, professional and technical challenges involved with getting a product to market, an entrepreneur must be driven by more than just the promise of a pay day. They have a vision greater than the sum of product features and specs.

I’m sure if we locked a group of successful authors and entrepreneurs together in a room, they would say the same thing – you do it because you love it. The money is a fringe benefit.

Image: WorkFlowWriting.com

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A bit of Friday-before-a-long-weekend fun: Internet memes about PR, social media and marketing

By Linda Forrest

Many of us are heading into a  long weekend, something which makes the Friday clock tick just a little bit more s l o w l y. To help alleviate the painful drip of time before your extended weekend, here, for your pleasure, I’ve compiled a handful of Internet memes about PR, social media, and marketing.

For those of you wondering about what Internet memes are, Wikipedia offers this description:

The term Internet meme (11px Loudspeaker.svg A bit of Friday before a long weekend fun: Internet memes about PR, social media and marketing /ˈmm/meem)[1] is used to describe a concept that spreads via the Internet.[2] The term is a reference to the concept of memes, although the latter concept refers to a much broader category of cultural information.

If you’re looking for examples, Wikipedia also has that covered. KnowYourMeme is working on documenting all of these Internet phenomena.

The What I Actually Do meme

This one is the most recent meme to tackle the PR game, having come to my attention just this week.

There are many contenders for this one, but I’ve selected the one Mashable posted:

whatPRsactuallydo1 A bit of Friday before a long weekend fun: Internet memes about PR, social media and marketing

Condescending fox meme

As Certainly Social warns with this cheeky image, beware those who claim to be social media experts:

Fabulous A bit of Friday before a long weekend fun: Internet memes about PR, social media and marketing

Demotivational posters

We’ve all seen those motivational posters, meant to inspire perseverance, or deliver inspiration. Well, the demotivational poster is the corollary to that concept. Here’s the dig at marketing from Despair Inc.:

marketingdemotivator A bit of Friday before a long weekend fun: Internet memes about PR, social media and marketing

Hopefully those made you chuckle and your time spent here brought you that much closer to your long weekend. Enjoy.

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Best of: BPM, POS, CMS… Acronyms causing confusion

This is the next entry in our “Best of” series, in which we venture deep into the vault to replay blog opinion and insight that has withstood the test of time. Today’s post hails from September 2007. We welcome your feedback.

Fotolia 27389812 XS 300x200 Best of: BPM, POS, CMS… Acronyms causing confusionBy Linda Forrest

Working in the technology realm as we do, it is inevitable that we encounter many, many acronyms in our daily work. A quick scan of the blogosphere reveals that it’s a hot topic amongst technology marketers like Chris Hoskin and analysts alike.

There are so many acronyms in play and unfortunately a lot of them overlap. When you see CMS, do you think it means content management system, or contact management system, or code management system, or client music synthesis, or…

What about BPM? Coming from a musical background, I had always associated this particular acronym with beats per minute. How wrong I was. It can also mean business performance management, business process management, or business process modeling. POS could mean point of sale, point of service, or piece of… you get the idea.

When you come across these acronyms, are you willing to dig a little deeper to find out which definition makes sense? Or, if it isn’t immediately obvious which one the acronym pertains to, do you skip over it? More importantly, are your potential customers willing to go that extra step?

As consumers of information, I agree that we need a frame of reference (FOR?) in order to be able to categorize data so that we can compare and contrast it to other items in the same space, but as creative marketers, can we not at the very least come up with discrete acronyms so that we avoid the confusion of multiple definitions?

Sometimes it seems as though these acronyms are making things worse instead of better. In our particular field, we can come across an acronym on an editorial calendar that covers horizontal IT and need to go a few extra steps in order to find out which POS or CRM the editor is looking for perspective on. Why the tendency to utilize the short-form, leaving the door open for potential customers to become confused? If a customer is searching for a business performance management solution but does an online search for BPM vendors, will your company come up? Or will it be a mishmash of business process management and business performance management solution providers?

What steps can we take to more clearly communicate for what space we’re providing solutions and simultaneously make it easier for potential customers to find us online, without falling into the traps set by acronyms that have multiple meanings?

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A year of blogging about bringing technology to market

By Francis Moran

This blog was launched one year ago yesterday.

On February 1, 2011, we officially re-striped our long-standing inmedia Public Relations blog to indicate that I was evolving — pivoting would be the verb if I was a tech startup — my consulting practice. While the (now) 13-year-old technology PR agency I founded in the heat of the dot-com and telecom bubble in the late 1990s would and does continue, I wanted to spend more of my time tackling the higher-level marketing issues with which every B2B technology company must grapple. “For too long now, I have been painfully aware of just how dimly acquainted technology is with marketing,” I wrote in that first post a year ago, and I set out to change that.

A huge part of my effort to start a more constructive conversation around technology marketing was this blog. We launched it with an ambitious special report series we called “The commercialization ecosystem,” something we anticipated might span a dozen or so articles. A year later, we are still publishing pieces in a series that now counts more than 70 entries. In the meantime, we have launched two additional special series of articles. “A startup story” is tracking three — and soon to be four — tech startups at various stages of their early lives while “Technology marketing 101″ is a running case study of best practices as implemented at one technology company. In between, we run posts on a whole host of technology marketing issues and solid tactical counsel.

Every metric has been achieved. Save one

Those of you who know me know that I am a measurement fanatic; I insist that unambiguous and readily measured objectives be established for all marketing programs. It was the same for our new blog. Recognising that it takes a long time for any marketing activity to achieve the only objective that really matters — new revenue — we began by setting targets for what we could measure.

In the first instance, as with most marketing endeavours, we measured activity levels — how many posts a week would we run, how many authors would we recruit, and so on. From the very outset, we have demolished our four-posts-per-week target, running a total of 252 posts, which translates into more than 4.8 per week. Similarly, we have over achieved on the contributors front — I wanted at least 20; to date we have had 28 different authors share their wisdom and experience with us.

BlogTraffic 3 A year of blogging about bringing technology to market

The next set of targets were around traffic levels, and I set goals for what I wanted those to be by the 90-day, 180-day and one-year mark. We blew through our 90-day target in our first month and our 180-day target by the end of the first quarter. Traffic dipped during July and August but recovered in the fall, hitting our one-year target in November. Numbers dipped again during the holidays but have been trending back up over the last couple of weeks.

BlogCountries A year of blogging about bringing technology to marketOur focus from the outset was to generate a readership beyond Canada, particularly from the United States and, to a lesser degree, Britain. We seem to have achieved this, with the U.S. accounting for 32.44 percent of all traffic, followed by Canada at 29.76 percent. Britain is third (6.75%), followed by India (5.29%) and Australia (2.7%). Altogether, our blog has been read in 176 different countries.

So much for interim objectives. I can almost hear you all saying, “Show me the money!”

Like any marketing program, this one must start producing a clear ROI. Again, generating new revenue is a process, one that begins with lead generation. I wanted the blog to produce one unsolicited new lead per month starting at the six-month mark. I wanted at least one of those leads to convert to revenue before the end of the year, and then convert one every six months thereafter. (This may sound like a modest objective. However, I wish to work more intensively with a much smaller number of companies, so having the blog generate two new clients per year, companies with which I would never otherwise connect, would be just dandy.) Here’s where I provide full disclosure. Our first lead came in halfway through month five, and we have had at least one per month since. Wonderful. However, none of those leads has yet converted to revenue, although some good conversations continue. (This is not to say that Francis Moran and Associates has been without clients, just that all of our new business this past year came from other activities, mainly referrals, word of mouth and networking.)

Now, setting objectives is not a guarantee that the desired outcome will be achieved; it’s a yardstick against which performance can be measured. Whether you hit them, overshoot them or fall short, objectives provide a frame of reference within to evaluate whether a program was successful, and why or why not. Our blog has fallen short on the most critical objective I set for it, and I have to ask why. The answer I came to, and one that has been borne out by many other people I asked, is that the blog is far too subtle a marketing tool. I am sure that many, many of our regular readers probably don’t even realise that behind this blog, there is a consulting company that can be hired. We’re going to get a little more assertive about that, without in any way compromising the very high editorial standards that have made our content so popular.

Thank you all for your readership, your many comments on the blog and your many encouragements when you talk to me about what you like about the blog. If you have any suggestions about how we can make it an even more useful tool for entrepreneurs seeking to bring their technology to market, please let me know.

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