Product marketing

Great articles roundup: Viral marketing, engaging community, a Canadian in the Valley, Space Oddity

link2 Great articles roundup: Viral marketing, engaging community, a Canadian in the Valley, Space OddityBy Hailley Griffis

As a regular feature, we provide our readers with a roundup of some of the best articles we have read in the past week. On the podium this week are Convince&Convert, VentureBurn, Kim Garst, TechVibes and Commander Chris Hadfield.

Contagion, social media, and why things catch on

Jonah Berger, marketing professor at the Wharton School, discusses setting realistic goals with a viral marketing campaign and the science behind it.

Secrecy: The silent killer of innovation

Martin Carstens writes about openness in the startup world and the differences between South Africa and San Francisco.

How to grow an engaged social media community

The important task of growing your social media community is discussed on Kim Garst’s blog by Brandon Milford.

A Canadian startup’s beginner guide to navigating Silicon Valley

An interesting presentation by George Favvas that talks about his experience in moving to Silicon Valley as a Canadian entrepreneur and the various costs associated with this decision.

Cmdr. Hadfield’s Space Oddity

With all of the recent buzz about it, we also have to mention Chris Hadfield’s video – Space Oddity. Almost at 13 million views this morning, Commander Hadfield has been an exceptional example for social media use aboard the International Space Station.

Design by committee is just plain wrong

Design Design by committee is just plain wrongBy Francis Moran

The aphorism that a camel is a horse designed by committee is usually attributed to Greek-born British car designer Sir Alexander Arnold Constantine Issigonis, who was responsible for British Motor Corporation’s popular Mini. I never quite understood why Sir Alex would disparage a camel’s design — the animal, while unusual in shape and function, seems perfectly designed to be the ship of the Sahara that it eventually became. I take no issue whatsoever, though, with his sentiment that it is a very bad idea to ask a bunch of people to try to work together to design anything.

And yet, it is still too common an activity.

An excellent — or egregious, depending on your point of view — recent example was a short movie commissioned by the Canadian government to mark the 200th anniversary of the War of 1812 between the United States and British forces to the north. While undoubtedly an important chapter in the history of Canada’s evolution from colony to independent country, this poorly-named, almost-three-year-long skirmish has always enjoyed more attention and myth-making than it probably deserves. Canadians celebrate it as the only war the U.S. ever lost, citing as proof the repulse of invading American militia and the subsequent capture and occupation of Washington by British Forces, including the burning of the White House. Americans, meanwhile, gained an entire national anthem from the war, based on the poem Francis Scott Keys wrote after witnessing the successful defence of Fort McHenry against bombardment by British ships in Chesapeake Bay.

Whatever its merits as myth-making machine, there is no doubt that the bicentennial of the War of 1812 has been seized upon by the current Canadian government as a great opportunity to celebrate this country’s history and heritage. Proof of how close to the government’s heart this whole thing lies can be found in a recent Globe and Mail article detailing how “senior players in Ottawa…heavily micromanaged” the production of a movie-trailer-style advertisement about the war. Unnamed officials from “Centre,” shorthand for the Prime Minister’s Office and the Privy Council Office that serves the PMO, were rather hands on, to say the least.

“The Centre asks if Laura Secord’s costume could have a little more colour,” the article quotes one bureaucrat asking, before further stating, “The fabric (velvet) and the colour orange does not do the trick” and “No two-tone velour! Brown exterior and beige interior.” (Laura Secord is credited with hiking through 30 kilometres of forest to warn the British of an impending attack by the Americans; Canadians know her better as the namesake for a chain of candy stores.) Later injections into the creative process queried, “Why…were (there) no black (people) in the British Army cast?” and questioning the lack of wind movement in the sails of ships anchored at rest on a quiet lake.

The final production is okay, if you think a blockbuster movie trailer is an okay treatment for such an event, but the creative people involved must surely have cringed as these repeated interferences came down from on high questioning their design decisions.

I suffered through a similar experience a couple of decades ago when a client insisted on applying literal interpretations to a conceptual design promoting soil conservation in Canada. We commissioned a gorgeous illustration of an iconic Canadian farm scene — red barn, steel silo, white fencing, brown soil being tilled by an old-style tractor — all contained within a cupped set of hands with soil dribbling out from the hands, and bearing the title, “Soil erosion: It’s getting out of hand.” It was beautiful, arresting and on message for a campaign designed to inform off-farm urban Canadians that soil erosion was a continuing serious issue in Canada and that a recently announced federal-provincial program was taking real action to mitigate the loss of this valuable national resource.

Then the committee of second guessers kicked in. The tractor didn’t look like any actual tractor that would be used anywhere in Canada. There wasn’t enough room in the illustrated field for a tractor to do a full turn. The gate in the white picket fence was too narrow. The silo was disproportionately sized to the barn. The barn was the wrong shade of red. And so on. And then, the client insisted the slogan be changed to “Soil conservation: It’s in our hands,” changing with a single stroke a message intended to raise awareness and generate support for urgent action to a safe, reassuring message communicating that nothing really needed to be done.

At the Adobe Max conference in Los Angeles last week, a variation on the design-by-committee tendency came under withering attack from Scott Belsky, founder of the creative-portfolio-sharing site Behance. ”Recklessly” crowdsourcing creative “is like (eating) discount sushi,” Belsky said. “It seems like a good idea at the time,” but it leaves a pain in the stomach not long afterwards.

Designers love to rail against this kind of thing and, being creative types, their railings are usually pretty funny and acerbic. Two of my favourite examples are this set of posters that sarcastically frame far-too-typical client comments, and the below brilliant clip on what happens when a committee sets out to design the Stop sign. Enjoy.

Image: ARTSblog

The marketing genius of Audi’s Spock vs. Spock

spocks audi ad The marketing genius of Audi’s Spock vs. SpockBy Leo Valiquette

OK. I must confess off the top to be being a diehard Trek fan. (And no, I do not attend conventions wearing prosthetic Vulcan ears or Klingon foreheads, nor do I even own such things.) But even if I were not, I’m sure I would still be praising the latest celebrity ad campaign from Audi.

If you haven’t seen it, do not read further until you’ve watched this first.

OK. If you’ve been under a rock for the past while, the young fellow is actor Zachary Quinto, who plays Spock in the rebooted Star Trek motion picture franchise. His elder is of course Leonard Nimoy, who defined the iconic character. The timing of the ad is obvious – Star Trek Into Darkness is due to hit theatres on Friday. (Editor’s note: And guess who has reserved seats for the 7:40pm Imax 3D showing?)

The geek channels have been buzzing for the better part of a week about all of the cool pop culture, autobiographical and vintage Star Trek references lurking in every scene. But that’s not what has me singing the praises of this extended commercial. It is, of course, an ad meant to tout the Audi S7 over the Mercedes-Benz CLS 550. Quinto is the stylish upstart, all smooth and sleek in his new Audi, while Nimoy struggles with the supposed shortcomings of his Mercedes-Benz.

In the end, however, it’s Nimoy who emerges the victor in their friendly wager. Reminds me of a plaque a senior co-worker once had on his office door: “Age and treachery will always overcome youth and ambition.”

Don Klein at Car and Driver last week summed up the ad as follows:

“Maybe … this isn’t really a commercial. The S7, along with the CLS and the TTS at the end, constitute product placement—props, actually—in a short film about two celebrity pals who like to compete with each other. Audi paid for it, so its car gets to win. The carmaker also gets serious viral pass-along and widespread mention in a huge array of national media, almost all of it positive. And that’s the way advertising works today: Be smart, be topical, use your own distribution channels, and create buzz-generating content.”

The only thing I will dispute in Klein’s assessment is that I do believe this is in every way a commercial, one that has found a clever way to take advantage of a pop culture phenomenon and hit the bull’s eye with two completely different demographics by having it not just be about the pop culture references.

Quinto represents the 20- or 30-something male, the digital native who is into all the latest things. Young Spock likes his quality engineering and the effortless integration of helpful technology into his high-performance machines. He is also the Spock who is resonating with a new generation of consumers, a point which will no doubt be proven by the opening weekend box office receipts for the new flick.

Nimoy is of course the quintessential Spock those of us 40 and older grew up with. But, again, it isn’t just the pop culture connection. He embodies sentiments many older men have toward all those younger fellows full of piss and vinegar who think they’ve already got everything all figured out. He may not be driving an Audi in this ad, but he still resonates on many levels with one of Audi’s target markets.

And while this is of course all scripted and rehearsed, it come across with sincerity, as if this truly is a peek into the personal relationship between these two men. In my biased opinion, the most effective advertising is always the advertising rooted in honesty that portrays real people and real situations. And this applies regardless of whether the product in question is a car, an app, a widget or an enterprise SaaS solution.

Strip away the Star Trek tie-in and you still have what I consider to be an effective and entertaining ad that manages to target both ends of a diverse audience in under three minutes. The basis for any sound marketing strategy is to always know your customer, and Audi has obviously done its homework.

Some might suggest Kirk vs. Kirk would be the most logical followup, but at this point, that would be redundant. Instead, how about Nichelle Nichols and Zoe Saldana in Uhura vs. Uhura?

Image: Business Insider

April Roundup: What does it take to get technology to market?

04d calendar april 2013 red 300x215 April Roundup: What does it take to get technology to market?By Leo Valiquette

Last month’s lineup featured great posts on how established companies should innovate, a startup CEO’s tips for wooing investors, the risks of discounting your product and the need for philanthropy to be a natural part of doing business. And of course, there was plenty of sage advice on what it takes to make marketing work.

In case you missed any of it, here is a handy recap of our posts, as ranked by the enthusiasm of our readers:

April 18: In search of that Entrepreneurial Spark, by Maurice Smith

April 23: What have you done for someone else lately?, by Leo Valiquette

April 11: Want more business from your website? Here are 6 things your customers need to see, by Tim Peter

April 24: A startup CEO’s tips for wooing investors, by John Hill and Leo Valiquette

April 25: The folly (or possibly the wisdom) of discounting, by Francis Moran

April 10: Best of: The saddest marketing story I’ve ever heard, by Francis Moran

April 17: My top travel tips, by Francis Moran

April 8: When is it time to say, ‘Our CEO’s got to go?’by Denzil Doyle

April 16: The imperatives of leaders, leadership and leading, by Bob Bailly

April 29: In it until everyone crosses the finish line, by Leo Valiquette

April 15: What an entrepreneur can learn from a literary conference: Part III, by Leo Valiquette

April 4: Trademark hygiene: A cautionary tale, by David French

April 30:Patent harvesting versus mandated innovation, by David French

April 3: ‘You can’t cross a canyon in two leaps’, by Francis Moran

April 2: Best of: Just the facts … no, these facts, by Leo Valiquette

April 9: What an entrepreneur can learn from a literary conference: Part II, by Leo Valiquette

Image: April 2013 Calendar Printable

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Great articles roundup: Content marketing, entrepreneurship, startups, PR, the pivot

By Daylin Mantyka

link2 300x240 Great articles roundup: Content marketing, entrepreneurship, startups, PR, the pivotAs a regular feature, we provide our readers with a roundup of some of the best articles we have read in the past week. On the podium this week are Techvibes, Financial Post, Ventureburn, Velocity and Fast Company.

Why even startups should practice content marketing

Greg Marlin outlines some compelling reasons why startups should engage in content marketing. The benefits of deploying a smart, well thought out plan include message and market testing, awareness and traffic generation, and shortening the sales cycle, for example. Read on to get a more in depth look at the pros of creating engaging, consistent content.

Copy these 10 things one startup founder is doing right

Rick Spence, Financial Post columnist and experienced business communications consultant, met entrepreneur “Bruce” for a coffee last week. Perhaps it was Bruce’s maturity or real world experiences that made an impression on Spence. Regardless, the poise of this entrepreneur inspired him to share 10 notable attributes with the rest of the entrepreneurial community.

Startups must have something unique to be successful, says Gloo boss

Michelle Atagana of Ventureburn speaks with Pete Case, founder of the award-winning digital agency Gloo, about entrepreneurship and South African startups. Case also dives into the importance of building a unique business and the challenges digital faces in the broader marketing world.

Lessons from PR’s missed opportunity

Deep problems arise when quantity trumps quality. According to Neil Stoneman, the PR world failed when “internal teams, and their agencies, traded the pursuit of big ideas for solid production processes and settled for churning out lots of unremarkable stuff.”  A former PR person himself, Stoneman laments a time in the industry of excitement, innovation and passion. Most importantly, he warns content marketers to avoid this PR slump and to cherish innovation and creativity.

Your startup is a runt: Pivot hard or keep pushing?

Chris Dannen interviews Taro Fukuyama of AnyPerk, the first Japanese Y Combinator (YC) startup that pulled off an audacious pivot in the middle of the three-month program. His words of advice? If you want to pivot, you need to pivot hard.

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Great articles roundup: Lean methodologies, story-centred design, real-time marketing, value proposition, pitching editors

By Daylin Mantyka

link2 300x240 Great articles roundup: Lean methodologies, story centred design, real time marketing, value proposition, pitching editorsAs a regular feature, we provide our readers with a roundup of some of the best articles we have read in the past week. On the podium this week are Ash Maurya: Practice Trumps Theory, GigaOm, Fast Company, Marketing Sherpa Blog and Social Media Explorer.

Your business model is a system and why you should care

Ash Maurya talks about the roots of lean development and why understanding where the concept came from is important for successfully finding that sweet spot in product-market fit.

Why good storytelling helps you design great products

One of the biggest mistakes when designing a product is focusing on great looks before thinking about great functionality. Braden Kowitz, who leads the Google Ventures Design School, talks about why using a story-centred design is crucial to getting the product right.

Oreo’s ‘Dunk in the Dark’ strategy and the future of real-time marketing

By now anyone who’s anyone has heard and analyzed Oreo’s brilliant Superbowl Tweet. This witty play not only sparked a dialogue on the power of real-time marketing, but also a paradigm shift in terms of how teams create content. Gian LaVecchia says that we’ve evolved from the concept of “brand as publisher” to “brand as newsroom,” which supports content development that is incredibly agile and helps marketers to reach and connect with audiences at scale.

Value Proposition: 3 techniques for standing out in a highly competitive market

John Tackett proposes three techniques in refining your value proposition that can be used to differentiate products or services in highly competitive environments. Thinking about why customers choose you over the competition is one method of standing out.

6 questions for blog editors

Entrepreneurs are constantly thinking about how to get their startup in the public eye. One method is to pitch journalists and editors who write for popular online publications. Editors can sometimes be the gatekeepers to a startup’s breakthrough, so why not learn what makes them tick? Andy Crestodina asks six questions to six prominent online editors and tells all.

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Great articles roundup: Brand differentiation, intrapreneurs, startup pitch, startups

By Daylin Mantyka

link2 300x240 Great articles roundup: Brand differentiation, intrapreneurs, startup pitch, startupsAs a regular feature, we provide our readers with a roundup of some of the best articles we have read in the past week. On the podium this week are Fast Company, Gabriel Weinberg’s Blog and ReadWriteWeb.

The sex panther formula for finding your brand’s secret sauce

Anchorman’s Brian Fantana may have been off the mark with his sex panther cologne — but his head was in the right place. Mark McNeilly writes about the importance of product differentiation and finding that secret sauce that separates your brand from the rest.

The League Of Intrapreneurs: 4 changemakers making a difference inside big companies

Intrapreneurs — changemakers working inside big companies to make a difference from the inside out. Ariel Schwartz summarizes the 4 winners of the inaugural competition, the League of Intrapreneurs offered by Ashoka Changemakers and Accenture. The companies listed are large, innovative, for-profit ventures.

Constructing a better startup pitch

CEO and Founder of DuckDuckGo, Gabriel Weinberg, provides some insightful pointers on pitching to investors. An angel investor himself, Weinburg has an insider’s perspective on how to put your best food forward when telling your story.

5 reasons working for a hot startup isn’t as cool as you think

These days, startups seem to be all the rage. Matthew Bryan Beck offers his take on why leaving your full-time, secure job for startup life might not be suited for everyone.

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Want more business from your website? Here are 6 things your customers need to see

Guest Blogger Want more business from your website? Here are 6 things your customers need to seeBy Tim Peter

The Internet offers customers lots of options before they make a purchase decision. In fact, it’s cliché to say that on the Internet your competition is just a click away. But it’s true. Research from Google and others suggests that customers view an average of seven to 10 sites before making a purchase decision. In some industries, those numbers are even higher.

Why so many?

Simple. Regardless of whether they are looking for a new car, consultant, contractor, or chiropractor, customers really look to answer only two questions when researching products and services online:

Will this product/service meet my needs?

Why should I buy from you?

And the reason your customers look at so many sites before making a decision is because so few small business websites (and large business websites, for that matter), do enough to answer those questions.

The following six items will help your customers answer those questions — and will drive more business to your door:

Privacy policy

It’s well established in e-commerce and online marketing circles that the first business that gets a prospect to provide some information — any information, whether an email address, phone number, or basic service needs — most likely gets the sale. But you can’t expect your prospects to volunteer their information without first putting their minds at ease about how you’ll use the information they provide. Create a clear privacy policy that explains how you use your customers’ information and post a link to it every place you ask for information. An unclear or non-existent privacy policy raises red flags and sends prospects racing for the exits.

About us

Customers want to know more about who they’re dealing with. What makes you stand apart from your competition? Why do you do what you do? Provide a link to an About Us page that details who you are and what you care about to provide a human face for your customers. Brent Barnhart recently provided a great look at how to make sure your small business site sends the right message to your customers. Take a look if you have a moment and see how you can help your customers get over any concerns they may have.

Testimonials

Of course, nothing eases a prospect’s mind more than seeing what others say about you. The rising popularity of review sites like Yelp, TripAdvisor, Angie’s List, and others illustrates your customers’ need to get clear, objective insights into who you are and what you do. Why not make it easy for your prospects by providing a few quotes from past, satisfied customers?

Pricing and policies

While the topic of how to display prices online could fill several posts (if not a whole book), the basics are, well, pretty basic. If you sell products online, make the prices for those products clear and simple. Nothing botches sales faster than showing one price to a customer on the product page and a different, typically higher price when asking for their credit card. Similarly, how do you handle returns? Are they free? Is there a charge? Do you pay for shipping or does the customer? The more clarity you can offer around the actual price, the better your chances of closing the sale.

Service providers may not sell online, but they’re bound by many of the same expectations. You can improve responses from potential customers by making it clear how you price. It’s OK if you don’t publish a rate card online — though some would argue for that. But at a minimum, you should make it clear how you charge. Is the initial consultation free? Do you accept various types of payment (invoicing, credit card, insurance if you’re a medical provider, etc.)? Let your prospects know what they can expect, and you can expect a much better response.

Contact information

How do your customers contact you? Do you have a physical address? A phone number? A person they can email? You’d be surprised how many websites fail to offer even basic contact information. And that lack of information makes many customers wonder whether there’s anyone they can trust if they have problems with your products or services. Nothing looks more fly-by-night than a business that makes it hard to know who to contact if things go wrong. You’ve worked hard to build a reputation for the quality and service you offer. Prove it by letting your customers know they can contact you if they need to.

Call-to-action

Finally, you have to provide your customers with a clear call-to-action that tells them what to do next. Do you want them to call? Email? Fill in a form? Then ask them to do that. I frequently come across small business sites that fail this basic test and suspect that many of these folks wonder why they’re not getting more benefit from their site. Don’t make your customers guess what they should do next. Tell them.

Tying it all together

Developing a website is not always easy. For many products and services, no matter how much information you provide, your customers will seek just a little bit more. But, you can make your website work better for your business by ensuring you answer your potential customers’ core questions right up front. And nothing can torpedo your sales more than failing to get these six basics right. Remember, your competition is just a click away. Make sure you offer your customers what they need to hear you say before your competition does and put your website to work for your business.

Tim Peter helps companies put the web to work to grow their business. He has worked since 1995 developing innovative e-commerce and digital marketing programs across multiple industries. He launched Tim Peter & Associates, LLC, a full-service e-commerce and internet marketing consulting firm in early 2011.

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What an entrepreneur can learn from a literary conference: Part II

writer What an entrepreneur can learn from a literary conference: Part IIBy Leo Valiquette

I’ve blogged before about my ambitions to become a fabulously successful novelist and my annual April trek to Toronto to attend the Ad Astra literary conference. Having just returned from the 2013 edition, here are my latest observations that apply as much to entrepreneurs as they do to authors.

First let me reiterate that both are in the business of:

  • Developing a commercially viable product for the marketplace.
  • Refining that product through a beta phase (beta customers versus beta readers) to ensure it will pass muster with potential business partners, investors and retail distributors (agents, publishers, booksellers).
  • Building an identifiable brand among consumers through various channels that include social media, trade shows and industry events (among writers, it’s called “building your author platform”).
  • Engaging with the marketplace to build customer loyalty, grow sales and ensure that your follow-on products (subsequent books) continue to meet the expectations the market has for your brand.

And there are of course three crucial disciplines that will make or break either: marketing, marketing and marketing.

So here are the lessons I learned this time around in the various conference panels and hallway chats I attended over the course of the weekend:

Lesson 1: Don’t do business with anyone who won’t lift their skirts as high as you

Publishing is an industry rife with charlatans, fakes and con artists. For the first-time author, this first manifests when trying to find an agent. An agent is a business partner. It is intended to be a mutually beneficial relationship built on trust. They will know someone, you will know someone and together you will make things happen. They will look out for your interests to ensure contracts are above board and the royalties are flowing as they should.

The reputable agent does not soak you for “reading fees” or any other upfront expenses. They get paid when you get paid, with an industry-standard percentage. They should also have more contacts than you do. And any agent who is courting you should have absolutely no reluctance to refer you to other authors they represent so that you can talk to them, privately, about what it is like to work with this agent.

It’s all about due diligence and a fair and equitable sharing of risk: the foundation for any great business relationship. The tech entrepreneur should demand the same level of transparency and accountability from any potential partner.

Lesson 2: The fine print matters

This one should be self-evident. When it comes to the legal stuff, make sure you have qualified expertise in your corner. For an author, this may mean engaging with someone in addition to the agent. For the entrepreneur, it means don’t set yourself up for a disaster down the road by trying to cut corners to save money.

Lesson 3: Nobody wants to work with an ass

In a past post we spoke with Andrew Fisher, executive VP at Wesley Clover, about what he looks for in the entrepreneurs with whom he works. He considers their technical expertise and their ability to communicate, but the big one is personality. He always looks for people who are well-rounded and possess those characteristics that have been collectively referred to by others, such as Daniel Goleman, as emotional intelligence. This is a measure of one’s self confidence, self-awareness and ability to navigate periods of stress and emotional turmoil, all of which has a direct bearing on one’s likelihood of achieving business success.

Fisher was wary of working with insecure or high maintenance individuals. By the same token, agents and publishers don’t want to work with someone who is obnoxious, demanding and can’t work with constructive feedback to improve the quality of their work. I have heard many authors and other industry professionals state that the calibre of your work is not likely to overcome your behavioural issues. On the flipside, you as the author don’t want to work with an agent who is likely to burn bridges and alienate people with their personality – another reason to have those frank discussions with other authors.

Lesson 4: Don’t slit your wrists over short-term swings in the market

In one panel, Hayden Trenholm, an award-winning Canadian science fiction author and owner of Bundoran Press, challenged the hype about the impending death of print at the hands of electronic publishing and self-published ebooks. Citing reports from Forbes and other industry watchers, he noted how the growth in ebooks has noticeably slowed since the big gains of a few years ago. Even when ebook sales were skyrocketing in the U.S., sales of traditional print books continued to rise, leading to an overall increase in the number of Americans who read.

And while we are all in awe of those few self-published authors who have achieved stardom, the fact is, the typical self-published book by a first-time author never has more than $500 in sales. The biggest successes in e-books, in terms of volumes of sales and average selling prices, is still enjoyed by the world’s six (soon to be five) largest publishers.

In other words, when volatility has impacted the market for your product, don’t react in a knee-jerk fashion to the short-term impact. Stick with the fundamentals, follow the long-term trends, and invest in what will maintain your visibility in the marketplace and ensure the customer is still there waiting for you on the other side – sales and marketing.

Lesson 5: Persistence and work ethic is everything

Some people love being a writer, while others love living the life of a writer. But thinking about it, talking about it, even blogging and Tweeting about in a way that begins to build your “author platform,” is no substitute for just bloody doing it. You need to make time and make the most of the time you have.

The difference between “doers” and “talkers” came up in a past post, when we spoke with Jon Bradford, the man behind The Difference Engine and Springboard, two U.K.-based startup accelerators. When screening applicants, a track record that demonstrates an individual entrepreneur is someone “who just gets on and does stuff, as opposed to somebody who just sits on the fence and talks about it,” is crucial for him.

It doesn’t matter who you are or what you do. It’s the ability to produce results that matter.

So there you have it. The same business fundamentals apply regardless of the industry or the product or service in question. There is always an opportunity to get a fresh perspective and learn something new for your business by looking at what’s happening in other industries.

If you have a good story to tell about how you learned something that helped your business from an industry other than your own, let me know.

Image: Innis College Student Life

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‘You can’t cross a canyon in two leaps’

Leap of faith 300x200 You cant cross a canyon in two leapsBy Francis Moran

Canada lost one of its most populist and colourful political characters last week when former Alberta premier and Calgary mayor Ralph Klein died. There are a number of marketing lessons, both salutary and otherwise, to be drawn from the exploits of this seemingly simple man whose shoot-from-the-lip approach and unrivalled common touch made him an object of both admiration and scorn.

However, today I’m going to riff on just one of his more quotable quotes because it applies so very well to the doomed approach too many technology companies take with their belief that market traction and sustainable revenue growth can be achieved through a series of low-cost incremental steps.

“You can’t cross a canyon in two leaps,” Klein said as premier in defence of the sweeping cuts to public services he introduced in the mid-1990s to slash Alberta’s massive budget deficit. And technology companies can’t cross the chasm between product development and customer acquisition in anything less than a single bound.

I’ve written about this before, using the metaphor of achieving escape velocity to explain the huge effort it takes to get a product into market, attract the attention of your target customer, and actually start to gain revenue traction. Products are developed down here on earth, I argued, while customers are up there in orbit. Your marketing efforts must escape the gravitational pull of product development and get your product up there where the customers are. While firing the rocket thrusters is no guarantee of success, failing to do so is certain guarantee of failure. The best part is, once you have attracted the attention of your customers and started to gain revenue traction, sustaining it is as efficient as sustaining an earth orbit, costing a fraction of the effort it takes to get there in the first place.

And so it is with Klein’s pithy aphorism about canyons. It takes a leap of faith, a no-holds-barred launch off the canyon rim if you are to stand any chance of actually making it across to the other side where your customers are waiting. The only question you need to answer is: Are you going to be motorbike stuntman Robbie Knievel successfully jumping the Grand Canyon (Okay, he took a nasty tumble once he left the landing ramp, but that’s a metaphor for another day.) or are you going to be Homer Simpson, falling ignominiously into Springfield Gorge. Please tell me you didn’t just say, “D’oh!”

Image: OxfordWords blog

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