Author Archive for Linda Forrest

Using Google Alerts, HARO and other free tools to bolster your PR efforts

By Linda Forrest Free1 Using Google Alerts, HARO and other free tools to bolster your PR efforts

Earlier this week, Alexandra wrote a post about some of the free tools she uses to monitor social media activity for our clients. Today, I’m sharing how free tools like Google Alerts and HARO can be used to bolster your PR effort. While these tools don’t provide you with the full spectrum of capabilities essential to a successful PR program, for a bootstrapped startup it’s reassuring to know that there are free resources available. What follows is a small sampling of tools and the capability they provide.

Tool: Google Alerts

Capability: Media monitoring

What is media monitoring? In order to develop and implement an effective PR program, it’s essential that you have a well rounded and accurate view of the market you’re selling into. That means keeping tabs on key issues in your marketplace, what your competitors are up to and making sure that you’re aware of and responsive to any media coverage about your company.

What tools do PR professionals use to monitor the media? There is no effective catchall media monitoring solution that I’ve come across in my dozen-plus years in this industry. It takes a range of tools — some that are quite costly, others which are free — to catch everything; even with a number of tools in place, some things will slip past your radar. Believe it or not, there are still a decent number of print-only publications which do not publish their content online. The monitoring, capture and distribution of this type of coverage is a costly, time-consuming and resource-intensive affair. But for a cash-strapped startup, doing a partial job of media monitoring is better than doing nothing.

How can companies use Google Alerts to monitor the media? Setting up and using Google Alerts is very easy. All that’s needed is a Google account, also free and easy to setup, and the ability to complete the following form, which gives you the opportunity to customize the terms searched for, the types of results, the frequency of the alerts and more.

GoogleAlerts1 Using Google Alerts, HARO and other free tools to bolster your PR efforts

With luck, your email inbox will soon be filled with messages like the following:

GoogleAlertFMA Using Google Alerts, HARO and other free tools to bolster your PR efforts

Tips: You may find that you’ve initially cast too wide a net, or set your parameters too narrow to capture information that’s of true value. With a few adjustments and an intuitive approach, you’ll be able to glean crucial information about your marketplace, its key issues and the market’s perception of your company.

Tool: HARO

Capability: Resource discovery for journalists/pitching opportunities for resources

What is HARO? In the words of its description on the registration site:

Every day, HARO brings nearly 30,000 reporters and bloggers, over 100,000 news sources and thousands of small businesses together to tell their stories, promote their brands and sell their products and services.

Since its inception, Two Cats and a Cup of Coffee under its mark HARO has published more than 75,000 journalist queries, has facilitated nearly 7,500,000 media pitches, and has marketed and promoted close to 1,500 brands to the media, small businesses and consumers.

How does it work? This service is mutually beneficial for journalists and PR professionals. Three times a day, subscribers receive an email filled with queries from journalists. These queries are grouped into logical subject areas; given the shear volume of queries, this makes it a lot easier to review only what’s relevant to your organization. Here’s a sample of one sector’s queries from a recent newsletter:

HARO Using Google Alerts, HARO and other free tools to bolster your PR efforts

The queries themselves contain all of the information needed to respond with your pitch:

HAROquery Using Google Alerts, HARO and other free tools to bolster your PR efforts

Because this is a wildly popular service, you can expect your pitch to join literally hundreds of others in vying for the coverage. Make it good, short and sweet, being sure to include the required information requested in the query and also your relevant contact details. Be mindful of the deadline posted in the query as well; in my experience, the early bird tends to get the HARO worm.

What other free tools are available to support your PR program? Lots. From FlackList to SourceBottle, Reporter Connection to MediaSpot.Me, there are a wide variety of tools out there that can help you get the coverage you want for no money down. Some of them prove the adage “you get what you pay for” while others provide real tangible value. Examine your options, try some out and determine what works best for you.

Image: Freelance Crunch

Technorati Tags: , , , , , , , , , , , ,

A bit of Friday-before-a-long-weekend fun: Internet memes about PR, social media and marketing

By Linda Forrest

Many of us are heading into a  long weekend, something which makes the Friday clock tick just a little bit more s l o w l y. To help alleviate the painful drip of time before your extended weekend, here, for your pleasure, I’ve compiled a handful of Internet memes about PR, social media, and marketing.

For those of you wondering about what Internet memes are, Wikipedia offers this description:

The term Internet meme (11px Loudspeaker.svg A bit of Friday before a long weekend fun: Internet memes about PR, social media and marketing /ˈmm/meem)[1] is used to describe a concept that spreads via the Internet.[2] The term is a reference to the concept of memes, although the latter concept refers to a much broader category of cultural information.

If you’re looking for examples, Wikipedia also has that covered. KnowYourMeme is working on documenting all of these Internet phenomena.

The What I Actually Do meme

This one is the most recent meme to tackle the PR game, having come to my attention just this week.

There are many contenders for this one, but I’ve selected the one Mashable posted:

whatPRsactuallydo1 A bit of Friday before a long weekend fun: Internet memes about PR, social media and marketing

Condescending fox meme

As Certainly Social warns with this cheeky image, beware those who claim to be social media experts:

Fabulous A bit of Friday before a long weekend fun: Internet memes about PR, social media and marketing

Demotivational posters

We’ve all seen those motivational posters, meant to inspire perseverance, or deliver inspiration. Well, the demotivational poster is the corollary to that concept. Here’s the dig at marketing from Despair Inc.:

marketingdemotivator A bit of Friday before a long weekend fun: Internet memes about PR, social media and marketing

Hopefully those made you chuckle and your time spent here brought you that much closer to your long weekend. Enjoy.

Technorati Tags: , , , , , , , ,

Best of: BPM, POS, CMS… Acronyms causing confusion

This is the next entry in our “Best of” series, in which we venture deep into the vault to replay blog opinion and insight that has withstood the test of time. Today’s post hails from September 2007. We welcome your feedback.

Fotolia 27389812 XS 300x200 Best of: BPM, POS, CMS… Acronyms causing confusionBy Linda Forrest

Working in the technology realm as we do, it is inevitable that we encounter many, many acronyms in our daily work. A quick scan of the blogosphere reveals that it’s a hot topic amongst technology marketers like Chris Hoskin and analysts alike.

There are so many acronyms in play and unfortunately a lot of them overlap. When you see CMS, do you think it means content management system, or contact management system, or code management system, or client music synthesis, or…

What about BPM? Coming from a musical background, I had always associated this particular acronym with beats per minute. How wrong I was. It can also mean business performance management, business process management, or business process modeling. POS could mean point of sale, point of service, or piece of… you get the idea.

When you come across these acronyms, are you willing to dig a little deeper to find out which definition makes sense? Or, if it isn’t immediately obvious which one the acronym pertains to, do you skip over it? More importantly, are your potential customers willing to go that extra step?

As consumers of information, I agree that we need a frame of reference (FOR?) in order to be able to categorize data so that we can compare and contrast it to other items in the same space, but as creative marketers, can we not at the very least come up with discrete acronyms so that we avoid the confusion of multiple definitions?

Sometimes it seems as though these acronyms are making things worse instead of better. In our particular field, we can come across an acronym on an editorial calendar that covers horizontal IT and need to go a few extra steps in order to find out which POS or CRM the editor is looking for perspective on. Why the tendency to utilize the short-form, leaving the door open for potential customers to become confused? If a customer is searching for a business performance management solution but does an online search for BPM vendors, will your company come up? Or will it be a mishmash of business process management and business performance management solution providers?

What steps can we take to more clearly communicate for what space we’re providing solutions and simultaneously make it easier for potential customers to find us online, without falling into the traps set by acronyms that have multiple meanings?

Technorati Tags: , , , , , , ,

Online communications can make or break your reputation for customer service

This is the next entry in our “Best of” series, in which we venture deep into the vault to replay blog opinion and insight that has withstood the test of time. Today’s post hails from December 2010. We welcome your feedback.

Fotolia 27389812 XS 300x2002 Online communications can make or break your reputation for customer serviceBy Linda Forrest

Customer service is an area of keen interest for us, as those who regularly read this blog will know.

It’s clear that the increased adoption of social media in recent years has had a tremendous, we think positive, impact on customer service. The fact is that online communications can act as a logical extension of effective customer service programs, but can also fail miserably if the organization doesn’t have a solid strategy in place as well as the systems to support that strategy, the people to run it and a commitment to ongoing success in this area.

Am I a customer service expert? No, but I am a life-long consumer, and an adept marketer of technology products and services. These two things combined give me a well-rounded perspective on how online communications, including social media, can be the lynchpin or the undoing of your reputation with customers, prospects and the industry in which you operate.

Let’s first examine the systems that drive your customer relations efforts.

Over the years, through various clients and prospects, we’ve been exposed to a variety of technologies that make the back-end of customer service systems more effective and efficient. Knowing that technologically there is a better way than the impersonal, automated, aggravating methods that many companies deploy, and suffering through these inferior systems is especially painful. We’ve all had the phone ring, only to pick it up and hear dead air while the predictive dialer connects you with an agent. We’ve all started a customer service session on one channel – phone, email, Twitter, live online chat, etc. – to then move to a different channel and have to reiterate all of the basic information all over again, as though the first part of the session never took place.

I know for a fact that there are effective technologies you can adopt that will make support sessions run smoothly. It’s a rare case when a customer calls your support center to report that everything is on track; rather, it’s usually when there’s a problem that they reach out. Why ruffle feathers further with ineffective systems that just add to the aggravation? In a word, don’t.

The fact that in our media-centric world the consumer is empowered to share their thoughts on a product or service, instantly, without barriers, over social media, is both exciting and terrifying, isn’t it? If someone has a great experience, they broadcast it and everyone knows it. If someone has a terrible experience, the same is also true. How you respond to customers – those with kudos and those with complaints alike – is what will determine your reputation at large.

So, you’ve got the right customer support technology in place. The next piece of the puzzle is people. This is a critical part of the equation, especially in this citizen-journalist climate where everyone has multiple broadcast channels of their own, be it YouTube, Twitter, LinkedIn, Facebook or the like.

You need to have sufficient team members monitoring these channels for mentions of your brand, good and bad. With a cohesive strategy in place, your team is empowered to respond to brand mentions and engage in reparations where appropriate.

These comments may reside on your own communications channels – forums on your website, comments on your YouTube channel, posts on your Facebook wall, Tweets to your handle, etc. On owned channels, monitoring of the discussion should be an obvious task that’s already taking place. There should be clear customer support mechanisms on your online properties. Don’t make it difficult for your market to interact with you. Obscurity is a fraud to hide nothing.

Savvy companies know that negative feedback is nothing to shy away from. If your customers are not shouting in your ear, they’re shouting in someone else’s about how crappy you are. Better that you know what’s being said about you so can make steps to fix whatever is wrong.

There have been some great posts written about this topic, that I would highly recommend reading if this topic is of interest to you, and it should be, regardless of if you’re in B2B, B2C or a consumer.

B2B Social Media and the Customer Service Funnel

A Loyal Follower Is Hard To Find (And Keep)

Why Social Media is Inseparable From Customer Service

Picture from: Yackie Mobile Blog

Technorati Tags: ,

The impact of infographics on marketing, journalism

By Linda Forrestinfographic on infographics 300x194 The impact of infographics on marketing, journalism

As a marketer and as a consumer of vast quantities of media, I couldn’t help but notice the surge in the use of infographics by my fellow marketers and the media in recent months. This has inspired quite a debate about whether the rise of the infographic signals the end of journalism as we know it.

What are infographics?

According to Wikipedia, “Information graphics or infographics are graphic visual representations of information, data or knowledge.” In a recent Mashable article, “How marketers can get more from infographics,” the author, Laura Hampton, added the following worthwhile addendum to that definition:

…infographics can communicate just about anything, so long as it’s engaging, relevant and more compelling as an image than as pure text.

Infographics come in a variety of formats, too. Layout, orientation and styling are limited only by the creativity of the designer. We’re even starting to see the rise of “infomotion” — infographics with moving elements and interactivity that further engage the audience.

Who is using infographics?

Data visualization is nothing new, but in recent years, this approach has gained significant traction as a tool used by marketers and journalists alike. There is significant criticism of the overuse of the tactic, and arguments abound that they are more about style than substance.

What are the criticisms?

In a recent article in the Atlantic, senior editor Megan McArdle wrote about the so-called “scourge of the web,” and squarely placed the blame for the errors and omissions conveyed in infographics on shoddy marketers:

…terrible, lying infographics, which have become endemic in the blogosphere, and constantly threaten to break out into epidemic or even pandemic status.

The reservoir of this disease of erroneous infographics is Internet marketers who don’t care whether the information in their graphics is right … just so long as you link it.

The same could be said of any market-facing materials, however. With dwindling numbers of reporters and editors in newsrooms, some erroneous information – written, visual or otherwise – is bound to make it into print, as there are fewer eyeballs dedicated to fact-checking and proofing media copy. When it comes to the veritable Wild West of the internet, there is no such watchdog and so fallacies and falsehoods – intentional or otherwise – can quickly disperse far and wide. It’s not fair to blame the medium, however.

From an AdWeek article called Infographic Overload?:

John Boitnott is the vp of business development at Hasai, a firm that once focused on promoting publishers’ presence on sites like Digg and Reddit. Increasingly, Boitnott said his company is putting energy into creating infographics.

“I think of an infographic as just another type of content,” he said. “There are some lousy picture posts, some videos that are not compelling , some articles that are not well-written. But the cream will rise to the top.”

Why the rise in popularity?

In that same AdWeek piece, a tech PR executive pointed to what he felt were the reasons for their increased popularity:

So why are they flourishing, and why now? [Josh] Jones-Dilworth [of Jones-Dilworth, Inc.] said it’s a confluence of several factors, including an increasing interest in data, the development of data visualization tools (in fact, the goal of year-old startup Visual.ly is to create these tools) and the “withering” of art departments at many publications.

An astute observation and one that considers not only the preferences of the modern marketplace to consume information in easily digested, bite-sized pieces but also the market reality of the modern newsroom (read: fewer professionals to do the work). But it’s the popularity of data itself that proves a compelling business case for the infographic:

“Look at Nielsen, look at FICO, heck, look at our favorite topic of debate these days, Klout,” Jones-Dilworth said. “Data is one of the biggest brand opportunities out there right now, and yet so few brands are thinking this way.”

How does the infographic impact journalism?

I quite enjoyed a Tweet that was making the rounds earlier this week, one that said “A journalist posting an infographic is like a chicken voting for Colonel Sanders.” Though I’m not sure I agree that acceptance of a more visual mode of communicating information that would traditionally be shared in a text-based format should be equated with chicken’s lining up for the slaughter, it did make for a funny image.

In reality, if done right, the infographic can be just another arrow in a modern journalist’s quiver.

A best practices approach to infographics development

It’s not recommended that journalists with no artistic ability dive into making infographics, though some of the more sophisticated infographic generators might do a passable job of turning compelling data into a servicable infographic. Joining forces with a graphic artist who can turn your coherent story into a visually pleasing infographic might be a recipe for success.

From Adweek:

Boitnott said a well-made infographic tells a coherent story, rather than just presenting a collection of facts. As for the charge that they are developed by marketers with no real expertise, Boitnott acknowledged that’s sometimes the case—but at other times, the designers do their research, or they’re created in partnership with a client who’s deeply knowledgeable about a subject matter.

Research magazine examined the role that researchers can play in tapping into this trend in an article, “The battle of substance and style.”

… journalist Andrew Losowsky criticises a recent glut of “relatively meaningless” visualisations, saying that the best examples are “inspiring, fascinating, visually interesting and easy to read, while conveying complex levels of information in an impactful way”.

But getting the right balance between style and substance is easier said than done. Losowsky’s assertion that “the visuals have to serve the data as well as the audience” is followed by plenty of examples of the visuals failing to serve the data.

Follow these best practices – develop and present a coherent story, serving the needs and preferences of the audience – and your infographics, whether you’re a marketer or a journalist, are more likely to be successful.

Image: Diagram This

Technorati Tags: , , , , , , ,

Have you got the write stuff?

By Linda Forrestwriting 300x202 Have you got the write stuff?

To be an effective modern marketer, one must be an adept communicator. In the modern world, one where electronic communications are at the fore of our personal and professional lives, that includes a lot of written communication. With the rise of social media, users have many more opportunities to write, whether it’s in 140-character bursts on Twitter or lengthy missives on a blog. While some bemoan that the space constraints of text messages or Tweets are ruining the English language, and dooming younger generations to being unable to string words together in a cohesive fashion, others disagree; the jury remains out on the matter.

Given the increased frequency with which modern communicators must pick up their digital pens and turn out prose, how can they keep their proverbial saws sharp? To what resources can they turn to improve their vocabularies, and improve their writing abilities?

Enrich your word power

While I was growing up, my family subscribed to Readers Digest. In it, there was a monthly feature called “Enrich your word power” that gave a list of 20 words and then multiple definitions, with the reader meant to choose the correct one. I learned many a new word from that feature and continue to learn new words daily, thanks to my subscription to Dictionary.com’s Word of the Day email. Merriam-Webster does one too. Sometimes the words are quite common, while other times the words are obscure and unlikely to be useful in your daily goings on, but expanding one’s vocabulary is always a good thing.

Practice your craft

It’s said that anyone who does something for 10,000 hours is an expert at that particular skill. Practice, it is said, makes perfect. How do you get to Carnegie Hall? Practice. To that end, writers can and should engage in writing as much as possible. Write for professional purposes, write for fun, write your mom! The more you write, the better you’ll be. Daily Writing Tips is an excellent daily email that offers, well, writing tips. It’s free to subscribe, and it’s informative and often times entertaining.

There are myriad exercises that you can do to hone your craft, such as these recommended recently on PR Daily.

Look it up

Everyone needs an editor, but the first editor you seek should be yourself. There are references galore in both dead tree and digital formats: dictionaries, the thesaurus, synonym finders, spell and grammar check within applications themselves, Grammar Girl, style guides or stylebooks from AP, Chicago Manual of Style… if you are unsure, look it up. Once you’ve completed your draft, check it for errors before sending it on to your editor.

Read. A lot.

Whether it’s online or magazines or books, the best way to become a better writer is to read writing by great writers. Read for leisure, read for work… As a voracious reader myself, I can’t imagine not filling my time reading as much as I can. I derive such pleasure from a well-written book, and experience such a blood-pressure spike when I spot an error in a book. I’d like to think that my constant absorption of others’ writing influences my own.

I’d love to hear from our readers what other tips they have for honing their writing craft.

Image: Creative Writing

Technorati Tags: , , , , , , , ,

I’ve got some bad news… The role of PR in sharing bad news

By Linda Forrest bad news 300x225 Ive got some bad news... The role of PR in sharing bad news

It can’t all be good news, sadly.

The trick is knowing how to share your bad news using PR so that you come out the other side of it as upright as you possibly can. It’s not just “spin” that needs to be considered here; trying to convince the marketplace of your silk purse when you’re clearly holding a sow’s ear does nobody any favours, but there are proven tactics that can be employed to dampen the impact of your bad news, whether its personal peccadillos of your executive team, bad sales figures, lost deals, lawsuits, or any other myriad pieces of information that your marketplace needs to know about, whether you really want them to or not.

To tell or not to tell

We subscribe to the theory that if they (in this case, the media) are going to run you out of town, get out in front and make it look like a parade — meaning that it’s best to be the deliverer of your own bad news, especially in today’s 24-hour news cycle, rather than let your messaging be controlled by the market. Nothing is secret (or will stay hidden for long) in our age of digital media, social media… Thinking otherwise is folly. If you’ve got bad news, best to be the bearer of it rather than be caught unawares with no plan on how to manage the bad news somebody else announced for you.

How salacious the story is, how notable the company is and whether it happens to come on a slow news day will all impact how much play your news will get. The old adages “the only good news is bad news,” and “if it scares, it airs” are fitting here: if your organization is a household name and its market share is falling rapidly through the floor, or if your CEO gets caught with his or her pants down (or worse, their hand in the cookie jar), you can bet that it’ll be a top story.

If you’re a public company – sorry, bub, you don’t have a choice in the matter if the bad news could be considered material. You must release it, no matter the outcome. Your shareholders, board members and other stakeholders are entitled to receive the news from the source. This instance is what crisis communication plans are made for. It should be easy to anticipate the sorts of earth-shattering news that could come from your organization, whether it’s simply poor performance in the marketplace, litigation or scandal. Your PR team, working with your executive team, should have mapped out exactly how to communicate the news to the marketplace. Execute the plan and adjust for real-time market reaction as you go. This is bound to be a rollercoaster; hold on tight.

As an About.com article on handling bad news and scandal with PR said,

To most journalists, “No comment” sounds an awful lot like “Guilty,” and only handing out the truth pieces at a time keeps the story alive longer.

Well put.

Get out in front of the bad news

In some instances, the unfortunateness will have been easily foretold, your team will have had advanced warning of its expected release. Depending on the timelines involved, this represents a golden opportunity for your spokespeople to get some face time with the media leading up to the announcement. If you can establish some mindshare in advance of the news breaking – talking about the market conditions, a shift in your business model to accommodate changing market conditions, have your leaders sharing their vision for moving forward and how the company is growing and changing to respond to the market – these sorts of messages will at least tell followers of your company that the leadership is aware of problems at the organization and they are actively working to make improvements.

If all else fails, there’s always Friday at 4:59pm

If you want your news buried and to make as little noise as possible, release it close to close of business on Friday. You’ll be adhering to all of the requisite disclosure rules, but not attracting as much attention as you would have had you spilled the beans at 9am on a Tuesday.

The moral of the story

Hopefully your bad news won’t spell the end of your organization; it seldom does. But it can seem like the end of the world at the time. That’s why it’s best to plan for a crisis well in advance of a crisis itself. Rather than revert to spin, adhere to best practices. The reputation of your organization and the players involved will come out the other side better than they might have should you have turned to deceptive and manipulative activities to divert market attention.

Let’s hope you never need to use this advice.

Image: Big Think

Technorati Tags: , , ,

‘Tis the season to make PR predictions

By Linda ForrestCrystalBall 300x270 Tis the season to make PR predictions

Ah, the end of the year. A time when PR practitioners far and wide dust off their crystal balls and prognosticate about what lies ahead in our industry for the year ahead.

My Twitterstream is positively jam-packed with predictions for public relations in 2012. The aim of this post is to provide a quick round up of the top trends PR practitioners see emerging and what they feel the impetus is for said trends. I trust you’ll forgive me that the brunt of the prose comes from elsewhere; my mind is filled to the brim with if not dancing sugarplums, at least my distressingly long “still-to-do” list.

In no particular order:

From Inkhouse:

The Phone Matters…Again. We had a few years during the blog explosion when some PR professionals slid into the keyboard, choosing to type their media correspondence behind the safety shield of their monitors. Email and social networks are important tools of the trade. However, to have good relationships, you need real conversations. PR people who pick up the phone get better coverage, period. In the late 90s, we used to send FedEx packages to reporters to convey importance because they stood out from the regular mail and daily barrage of faxes. Today, the phone is worthy of a resurgence since very few people use it anymore.

Amen. I whole-heartedly agree. That’s why it’s infuriating when media obfuscates their phone number deliberately; I’m looking at you, Jon Brodkin, who proclaimed in a Tweet on November 21: “I love how I have kept my new work number secret. Go ahead and try to call me, PR people. I dare you!”

From The PR Coach:

Content Marketing is Hot

In my view, 2012 will be the year of content. Great content will rule even more and advertising will still drool. PR pros need to master content marketing and take it to higher levels. It’s becoming an important strategic weapon as traditional advertising and marketing “push” campaigns fail to get results with jaded or overwhelmed consumers.

Think about how you can use content strategically in traditional and digital or social media channels. Some of the best content marketing strategies include: trends, problem solving, how-tos and case studies. Videos and storytelling also create big impact. All designed to demonstrate leadership, enhance reputation and reach out with real value to important stakeholders.

Bingo.

From Social Media Today:

Brand News World

We’ve seen companies and organizations take a clear step towards being digital first, towards embracing crowd-generated content, and towards empowering both their external and internal influencers. But on top of all that, companies and organizations will start thinking like journalists when creating and curating stories around their brand.

Not sure if I agree with this one from Affect:

Death of the Email Pitch, Rise of the Twit Pitch: In 2012 our reliance on email pitching will dwindle in favor of social media connections with journalists. The pervasiveness of social media has officially permeated traditional media relations. The short form aspect of social media makes it a favored place for journalists to receive pitches–no more diatribes about the benefits of your company’s exciting new product. Just 140 characters to love.

All pitching platforms, from the phone to Twitter and everything in between, work only as well as the reporter’s willingness to use that channel to be contacted. Believe it or not, there are still reporters that I reach out to who do not have Twitter accounts. Maybe they’ll sign on in 2012?

From the PRSAY blog:

Shifting Metrics And Integration Drive Digital PR

Both a challenge and opportunity for public relations professionals in 2012 is to have more data-driven decision-making processes. For those of us focusing primarily on digital, identifying the right data that can inform decisions and integrating across all channels will position us for success. (Joe Ciarallo, vice president of communications, Buddy Media)

The list will always be a strong PR hook, in my opinion. 2012 will be no different, says the CommPro.biz blog:

“The 5 Steps, The 10 Best, The 8 Worst” headline lists will continue to catch interest. The power of a promised list continues to live on as an effective hook. “Ten Steps to…” or “5 Top Tools You Must…”—these headline teasers continue to seduce us by promising to fulfill our desires. “The 8 Steps to Total Happiness?” Joy! Life simplified! Questions answered! The best wisdom culled from the pile! PR pros will continue to use this tried and true method to catch interest when writing headlines and subject lines, tweets and updates. Hey, it ain’t broke. Don’t fix it.

Aggregation and curation are the wave of the near future, says aggregation and curation purveyor Huffington Post:

Content Curation and Discovery- Just Give Me What’s Important and Let Me Find What I Need
a. Aggregation and curation will be critical going into 2012 and companies will either create a social layer into existing IT systems and/or look to the multiple new vendors popping up.
b. Discovery will be encouraged, not blocked.
c. Competitive advantage goes to companies who quickly figure out how to enable effective aggregation curation. Look for rapid innovation in this field.

This is a lovely thought from Peter Bartram:

Smile, please. Not an instruction for a group photo, more a plea for PR campaigns that raise people’s morale. People will be looking for things to cheer them up after nearly four years of hard times. Tip: Look for ways to inject an optimistic touch – even a flash of humour – into PR campaigns.

I like this final one, from the PR Experts: In 2012, as ever, change remains the only constant.

Continued Improvement. The one thing constant in PR is change. As PR professionals we must embrace change because it is a part of our daily working environment. One of the most important aspects of effectively implementing change is ensuring that everyone involved clearly understand the reasons for the change, the likely impacts, as well as the methods used to create the change and the expected benefits.

We’ll find out soon enough what 2012 will hold for our industry. Happy holidays, all.

Image: A Bug Free Mind

Technorati Tags: , , ,