Archive for November, 2008

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The balance of power

By Danny Sullivan

BBC technology correspondent, Rory Cellan-Jones, posts an interesting piece on the dot.life blog about the slating of the new BlackBerry Storm by English comedian, Stephen Fry. No, this wasn’t part of a stand-up routine, but rather a series of messages on Twitter, where Fry apparently has a following of thousands.

I note Fry’s comment at the end of the post, essentially stating that he thought one of the results of the Net and social networking has been to make everyone more equal in their influence. But has this truly been the case?

Certainly in Fry’s case it is partially true, but while his newfound influence in the field of gadgets and consumer technology can be attributed in part to the social networking revolution, it is also true that he is a man who had a considerable public profile before the Internet was even considered a medium of any significance.

The web and its associated technologies have certainly given a voice to millions, but in terms of real influence, the masses still invariably turn to those who have commanded attention beyond the four walls of the internet.  Of course there are some exceptions to the rule, but the notion that we all have equal influence is generally only as true online as it is in the world at large.

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Velocity students showcase projects

By Francis Moran

An application that allows users to create their grocery-shopping lists online and then see which of their local stores has the lowest total or individual prices for the items on the list was the debut project to be presented at the first-ever exhibition Monday of projects developed by students at the unique VeloCity incubator-residence at the University of Waterloo. With an objective no less ambitious than to “organize the world’s food information,” Grocerus is a nifty app that, covering a limited array of foodstuffs and listing stores only in the immediate Waterloo area, still has a distance to travel before it meets that ambition.

Indeed, the same could be said for virtually all the projects exhibited, where ambition outstripped — sometimes vastly outstripped — their implementation to date. But considering that these are student project teams that have been working just scant weeks, the dozen and a half ideas on display were an impressive array of creativity, imagination and, for at least a handful of standouts, well-engineered product development.

Some, like Grocerus, were strictly local in their initial iteration. For example, Find It Off Campus, which matches available student housing with students looking for accommodations, and Class Album, which helps students coordinate their schedules, both focused exclusively on the University of Waterloo for starters, but their founders expressed every intention of broadening their horizons once proof of concept was established.

Some of the applications are trying to dig value out of social networking trends. Gruup aims to use Facebook and other sites to bring consumers together for group discounts on products while Emoshion wants to lever social networks to help people uncover rare or hard-to-find fashion items such as limited-edition sneakers. Giftah, whose site is not yet live, wants to capitalize on the 15 to 20 per cent of gift cards that never get used by making a convenient marketplace where they can be bought and sold.

One of the more polished presentations was InPulse, a so-called “smart watch” that will use Bluetooh connectivity to convey key information about incoming emails, SMS messages and calls from your mobile phone to your watch. “Send me an email directly to my watch,” founder Eric Migicovsky said in what had to be the most original line of the day.

The judges bestowed their blessing and $1,000 on Sparknav, which will allow users to download to their phones content about their surroundings, such as directions, tour information or even exhibit details at museums, art galleries or zoos.

Two other good reports on the day’s activities at GlobalNerdy and StartUpNorth provide excellent analyses of how the students’ shortcomings in terms of effective business models and presentation skills can be addressed by getting executives and technology professionals more involved in VeloCity, something to which inmedia is committed as a partner of this fascinating endeavour.

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When the iron’s hot, strike!

By Leo Valiquette

As a former journalist, nothing warranted a head shake more than PR folks who weren’t interested when opportunity came knocking.

Sure, there are always situations in which a journalist is a burr under the saddle, pricking away at tender spots that an organization would rather keep out of the public eye. But I’m talking about positive media opportunities or, in some cases, followups on pitches that have been made by the PR practitioners themselves. As a journalist, I personally experienced situations in which a PR person would make a pitch, then disappear or stonewall when we expressed an interest in pursuing the opportunity.

Michael Hammond, a reporter at the Kitchener-Waterloo Record and former colleague from the Ottawa Business Journal, pinged me today about three separate examples of apparent PR apathy towards the media this week that caused a great deal of teeth grinding and hair pulling in his shop. And again, these were positive story opportunities that were brushed off.

I invited Michael to appear on our blog with a guest piece about these incidents, but he was so incensed  he had already published his rant on the Record’s blog, which you can read at A necessary evil.

The moral of the story? Take all the good press you can get. Duh!

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Boldy going where we’ve gone before … sort of

star trek xi 231x300 Boldy going where weve gone before ... sort of

By Leo Valiquette

Say what you will about the mindset of Hollywood executives, they do like to reuse and recycle, even if the concept of “reduce” remains beyond their grasp.

We’ve seen the bigscreen reboots of such classics (I use that term loosely) as Charlie’s Angels, Starsky and Hutch, The Dukes of Hazard, Get Smart, The Fugitive, Bewitched and Shaft, with The A-Team on its way in 2009. It’s seen to be a safer bet to hang your hat on a franchise with some pedigree, than try to woo consumers with something entirely fresh and unique. Of course, there’s no shortage of examples where such caution has resulted in a bomb at the box office. Treading the line between attracting older consumers nostalgic for classic television and engaging younger consumers with something updated and current in the same package can be a risky proposition. As is always the case in product marketing, trying to be too many things to too many people can backfire.

All this to introduce the reboot of the mother of all franchises – Star Trek. Yes, I contend, it is bigger than Bond. All that’s left after this is the return of Gunsmoke.

After six television series (including the animated one) and 10 theatrical releases, the entire franchise is being rebooted with a new movie and new actors in the roles immortalized by the old series, anchored around the characters of Captain James T. Kirk, Dr. Leonard McCoy and Mr. Spock. They have dared to recast these pop culture icons with fresh faces who portray them a few years prior to the time period encompassed by the original TV series. The first trailers have just hit the Internet. This isn’t your daddy’s Star Trek. It’s fast, slick and the starship interior looks like it was designed by Apple engineers. There’s even a clip in the trailer where it looks like Spock loses his temper with Kirk and takes a swing at him. (Where’s the logic in that?)

The studio is obviously hoping to engage a younger audience, after a somewhat feeble response to the last television series and theatrical movie. It remains to be seen if they are beating a dead horse with an offering that will only serve to alienate the core fanbase that has stood by the franchise all these years. With the release date still far off in May 2009, the studio has lots of time to kick the marketing and promotion into high gear (no doubt with the affiliated merchandising to pad any softness in box office revenue).

Whatever the outcome and the general audience reaction to this franchise reboot, I think there will be interesting lessons learned about marketing and managing audience expectations when meddling with such an iconic brand, much like Coca-Cola’s experience with New Coke.

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Top tech PR cliches

By Danny Sullivan

Over on the BBC web site, readers have submitted their personal choices for the most-hated cliches in current circulation. Reading through the article was a painful exercise, and I’m sure most of you will also recognize many of the expressions as appearing frequently in your own day-to-day vocabulary.

The technology sector is rife with such cliches, and I’ve summarized a few of these into a Top 10 list, some of which I must admit I still use “on an ongoing basis”, so to speak.

1: Going forward
2: Leading (as in “a leading provider of…”)
3: At the end of the day
4: Touch base
5: Mission-critical
6: Value-add
7: Downsizing
8: Out-of-the-box
9: Best practices
10: 110%

Got your own “favourites” or, better yet, can you truthfully say you’ve never used any of the above? Let me know.

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Getting covered by Tier 1 business media

By Danny Sullivan

So, you want to see your story make the pages of the major business media? Well, if it truly merits that level of attention, then applying the right mix of patience, persistence and PR savvy should pay off… or perhaps you could try a somewhat less orthodox method to guarantee front page attention.

Yesterday’s spoofing of the New York Times by the mysterious Yes Men presents companies with an interesting alternative to traditional PR tactics: if you can’t beat ‘em, join ‘em. Just think – Company X unveils version 3.8 of Software Application Y - the cover story on BusinessWeek. Although printing a million fake newspapers in support of every news release is probably going to eat into that marketing budget rather quickly.

Ho hum, back to the drawing board.

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Getting attention in the 500-channel universe

By Leo Valiquette

A new study commissioned by Microsoft finds that Britons spend about one quarter of their daily television habit flipping channels. But it’s hardly an attention-deficit trend limited to the U.K., or to television for that matter.

Bombarded as we all are by the sheer volume and variety of media each day, it’s a struggle to keep our attention span focused for too long on any one thing. Back in the ’80s and ’90s, there was talk of the 500-channel universe, and while the number hasn’t yet crept quite that high, the Microsoft study confirms that a near-infinite channel selection isn’t necessarily a good thing. As this study found, Brits spend an average of a week of their lives each year trying to make up their mind about what to watch, in the process often missing something they wanted to watch.

What do people do when faced with overwhelming choice? They often limit the options to what they know. The study found that more than 40 per cent stick with a handful of familiar channels, while one in three watched only the five main U.K. networks.

In the media business, channels are replaced by pitches, news releases and breaking news from the big names that demand attention. All the news that’s fit to print (or broadcast, or blog about) is too much to fit. With shrinking budgets and fewer hands on deck, media today are overwhelmed by choice, so much so that good material can get lost in the shuffle and never get fair consideration.

At inmedia, we focus on connecting with the media that matter for our clients to tell each client’s story, regardless of who those media are and if we have ever spoken to them before. We engage in a dialogue that brings our client to the attention of these specific media and educates both the journalist and ourselves on where there is a fit between what the media outlet needs and what our client does. It’s a personalized approach that can be tedious and frustrating, but crucial to rising above the noise. It’s far more effective than hoping for the best with mass e-mail blasts, or relying on ”existing relationships.”

This focused approach is the only way to take a client from being just another channel lost in a universe of hundreds, to being recognized as a useful source of information, news and perspective.

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Sometimes you just never know…

By Danny Sullivan

As a PR practitioner, once in a while something happens to make you scratch your head and revisit the question we all wonder from time to time: what qualifies as newsworthy on any given day?

Of course, there are certain things we know about this question (known knowns, if you will). For example, that size matters – the big news always gets covered first, and that it’s a known fact that survey results invariably make for good content on a slow news day.

But sometimes the rulebook goes out the window. A recent announcement by a client was deemed by all to be a fairly routine affair – certainly a story that was worth distributing, but not one that would generate significant media attention. Or so we thought.

Cue two days of frantic media activity, spawning all kinds of broadcast and print media coverage. No complaints here – delighted to get the response, but did we miss something on this one? Clearly we did, although, looking back, I stand firmly by our original conviction that the story was a relatively minor one!

In retrospect, the response was unexpected, but primarily driven by the media’s willingness to revisit a good story that, while already having played out in the press extensively, has the kind of enduring appeal that means it only takes a fairly minor event to push it back into the limelight.

It’s great when it happens, but confounding nonetheless.

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Breathtakingly audacious

By Francis Moran

More words will be written today, perhaps, about yesterday’s presidential election in the United States than have ever been written about a single event in living memory, but I feel compelled to add my own few since rarely in my life have I seen something transpire that I frankly never expected to witness.

U.S. president-elect Barack Obama will enter the White House in January arguably the least experienced person that office has ever seen. He will take up power atop a nation that has been wounded, perhaps irreparably, by grave errors of judgment and downright malicious intent at almost every level. He has ridden a wave of expectation, entirely of his own deliberate manufacture, that no human could ever fulfill, and this may eventually be his undoing.

But this morning, as the world awoke to a tectonic shift in the geology of human endeavour that few thought possible, Obama must be recognized for achieving the unimaginable, for forging a campaign and a connection with millions of Americans that overturned our every expectation about race and its supposed immutable place in the politics of that amazing, capricious, expansive and divisive country.

I lived in southern Africa for many years as a child and never thought I would witness the emancipation of South Africa this side of a bloody and protracted uprising. My parents are Irish, and I went to school in Ireland for two years, and never thought I’d witness the laying down of arms and the embracing of democratic means in Northern Ireland by men wedded to the gun and the laws of violence. And I never, ever thought I’d see a black man in the Oval Office.

The audacity of the human spirit, a force that Obama harnessed to his own equally outrageous personal ambition and rode to the most powerful job in the world, is boundless. Whatever he manages to do with the power he now has, this one man has demonstrated that anything we dream, we can accomplish.

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Happy birthday to us

happy 10th birthday 300x147 Happy birthday to us

By Francis Moran

Although it had its genesis in a consulting practice that was already several years old, and its first employee had been in place for several months, inmedia Public Relations Inc. was legally incorporated on November 5, 1998, and so today is our tenth birthday.

I would be less than forthright if I said that 10 years after launching a technology focused PR firm that I had accomplished what I thought would be in place a decade out. The tech meltdown damn near put us under and the continued severe contraction of Ottawa’s tech sector means we have slim pickings here at home. And my initial business proposition, that we could create an agency of excellence and extract a premium from the marketplace for that excellence, has proven to be a tough pitch in a market that too often has yet to be weaned off mediocrity.

But we survived the meltdown, the only exclusively B2B technology PR practice in the city to do so. Today, we get very well paid for our excellence from clients who have come to understand the difference. And our deliberate business development strategy over the past three or four years has been to embrace Ottawa clients certainly, but also to aggressively pursue business anywhere and everywhere we see a good opportunity.

My excellent colleague Danny Sullivan’s self-repatriation to his native Scotland a few years back opened a whole new front for us, and our far-reaching Google Adwords campaigns and this blog have brought us amazing opportunities from many other corners. With Ottawa accounting for about 35% of our revenues, we have embraced clients and projects in Calgary, Toronto, Montréal, Fredericton, Moncton and St. John’s; in Boston, Jersey City, San Jose and Chicago; and in Edinburgh, Glasgow, Farnborough and London.

If the business outcome has not been everything I hoped for 10 years ago, the experience has been nonetheless incredible. Most noteworthy has been the extraordinary people who have come to work with me here at inmedia. In an industry where average employee tenure has been pegged at less than a year, inmedianauts tend to hang around for much longer, with the average tenure here topping three years and some having spent five, six and even seven years on board. The consultants who work here are the real product that we sell, and I have had the unmitigated pleasure of consistently being able to bring to market the very best product in the PR industry, period.

Similarly, we have worked on some amazing projects with some of the brightest minds in technology, business and marketing. Our web site lists nearly 90 clients with whom we have worked over the past 10 years, and each and every one of them has represented a unique story, a unique set of market dynamics and a unique set of media and analyst targets to whom that story needed to be told. It is this ever-changing nature of the business that makes PR consulting so fascinating to me.

It has been rewarding, challenging and frustrating, as most any worthwhile venture inevitably is. It has also been a period of considerable personal and professional growth, and I look forward to learning even more as this little PR company continues.

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