We Bring Technology to Market.

Work with us

House renos and the art of customer service

By Francis Moran

Regular readers of this blog will know that we have something of an obsession with customer service. At first glance, it might not seem obvious why a technology market blog might be so preoccupied with this. Except, as I have written many times, customer service is based on what I have come to call my first law of competitive differentiation, the proposition that, in an age when almost any technological or cost advantage will rapidly and inevitably be eroded, the only sustainable competitive differentiation for most companies is to treat their customers like the centre of the universe, which they are.

Based on recent experience, I have to say there’s nothing quite like doing a major round of house renovations to expose the good, the bad and the carpet layers of customer service.

Read More

Join us

Events We're Attending:

  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description