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6 little things that tell your customers you don’t care

By Linda Moran and Francis Moran

Hey there, small or medium B2B technology company: Have you thought about what your actions are saying to your customers? Even if you don’t think you can afford a big company’s expensive embrace of high-touch customer service, at least you can stop shooting yourself in the foot. Here are six little things you might be doing, all of which tell your customers you don’t really care about them.

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