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Holiday lessons for anyone trying to get their tech to market

By Leo Valiquette

I trust everyone has had a happy holiday season, even — dare I say it — a merry Christmas. It’s now back to work with depleted bank accounts, expanded waistlines and perhaps a few stories to share from another mad shopping season.

We all do it in some fashion – hunt for the bargains that begin popping up ere the break of dawn on Black Friday south of the border. Midnight Madness and the Pre-Boxing Day Blowout now rival the traditional Boxing Day bonanza, while post-holiday sales continue to creep further and further into January as retailers attempt to keep the tills ringing.

When confronted by packed parking lots and long lineups, it is often easy to focus on the price of the prize in hand and forget that the root of any successful customer experience begins with service. Granted, working retail is no cake walk during the holidays and many customers can be faulted for a lack of common courtesy or holiday cheer. But as is the case with the sale of any product or service, it is the responsibility of the vendor or retailer to give the customer what they want and, if circumstances warrant, take the time to learn about their needs and respond to them.

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