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Social Media Breakfast Ottawa: Digital measurement and consumer understanding

By Alexandra Reid

The digital marketing space is becoming increasingly complex as consumers find more ways to uncover information about brands. They are looking at websites and social media through their desktops, laptops, and mobile devices but haven’t left behind more traditional channels such as TV, magazines, and radio. Media isn’t dying; media is proliferating and marketers are struggling to keep up with consumers as they demand a more holistic approach to how they receive information and communicate with brands.

That was the message Chris Greenfield, President of Ipsos ASI, shared with the Social Media Breakfast Ottawa audience this week. He stressed that businesses should not put all their money into digital marketing, and whatever they do invest should go towards providing a consistent and engaging experience for their audiences. It’s no longer about just paid media and advertising, but earned media. In this environment, brands should focus on providing consumers with a great experience across multiple touch points, and consider using reach and response as their goals on these channels, said Greenfield.

“Touch points do not act in isolation,” said Greenfield. “Brands must think and act holistically. It’s a 360-approach. Expect consumers to experience their brand at more than one touch point.”

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